Visitor Welcome Manager

Job title:

Visitor Welcome Manager

Company

English Heritage

Job description

Heritage is for everybody, and we are here for heritage.Heritage lives in places and people, memories and stories, artefacts and traditions. It can connect us all to the past, and to each other. It can make us happier, strengthen every community, and help shape society for the better. Everybody should be able to enjoy the benefits it brings.That’s why, as a charity, we care for over a million objects and hundreds of historic sites in every part of England, from international icons to local treasures. And it’s why we open them up, share their stories and find new ways for everybody to enjoy, learn, play and create.We are looking for a Visitor Welcome Manager to join our team. The role is permanent, full-time role of 36 hours per week.The Benefits– Salary £26,409– 25 days’ holiday plus bank holidays, pro rata, rising to 28 days after 3 years– Matched pension contributions up to 10%– Flexible hours– The opportunity to progress your career within the heritage sector– Apprenticeship opportunities– Subscriptions to professional bodies– Free access to all English Heritage sites for you and up to six friends and family members– 25% discount in our shops and cafes– Enhanced maternity, paternity or shared parental leave– Options to buy additional leave– An inclusive working atmosphere everybody is supported from all backgrounds, religions and with different needs– Opportunities to go to some of our great live music and history eventsThis Visitor Welcome Manager role at the iconic Whitby Abbey is a fantastic opportunity for a dynamic and enthusiastic individual passionate about engaging with the public and driving results. If you are a natural leader with a knack for sales, exceptional customer service skills, and a desire to contribute to the success of a significant historic site, this role offers a unique chance to lead a team, implement innovative strategies, and play a key part in shaping the visitor experience at one of English Heritage’s most important locations.As Visitor Welcome Manager, you will lead a membership-sales culture at one of English Heritage’s busiest sites. You’ll be a skilled thinker on topics such as: coaching, visitor journeys, visitor welcome and sales.As the Visitor Welcome Manager at Whitby Abbey, you will be instrumental in optimising visitor flow and experiences to boost satisfaction and membership recruitment at English Heritage’s largest surplus-driving site in the North. Your responsibilities will encompass day-to-day leadership of the front of house teams, leading the team to exceed membership targets, and contributing to the overall commercial success of this historically significant location while occasionally supporting neighbouring sites.Five essential criteria for the role:Proven track record of delivering commercial targets: This demonstrates the ability to contribute directly to the site’s financial success, a crucial aspect given its status as a surplus-driving location.Able to successfully demonstrate leading and managing a team: The role involves managing the front-of-house and admissions teams, requiring experience in leadership, motivation, and development.Broad experience of face-to-face selling: A significant part of the role focuses on maximising membership recruitment through direct interaction with visitors.Demonstrable understanding of the principles of excellent customer care and visitor service: Ensuring a positive visitor experience is paramount for English Heritage, and this role is central to delivering that at Whitby Abbey.Ability/availability to work on a 5/7 day roster, which may include evenings, on-call duties, and Bank Holidays: The operational nature of a visitor attraction requires flexibility in working hours.Interviews will be held on WC 16th June – on MS Teams (link will be supplied).If you would like to talk to us e.g. about workplace adjustments or working patterns, please contact Victoria Lucas, on victoria.lucas@english-heritage.org.uk. No agencies please.Find out more about us and what we do: https://www.english-heritage.org.uk/about/ You can also meet some of our people and hear about why they enjoy working with us: https://www.english-heritage.org.uk/about/our-people/careers-with-us/Everybody’s welcome at English HeritageForget the stereotypes. It takes thousands of people from every background to care for England’s heritage and open it up for everybody to enjoy. We’re looking for every type of person with every kind of skill and experience, and we’re committed to making sure that English Heritage is an equitable, diverse and inclusive place to work. You can connect with others through our EDI networks as a member or ally. These include Ethnic Diversity, Faith & Belief, Social Equity, LGBTQ+, Neurodivergence, Age, Disability and Gender Health and Wellbeing.We take wellbeing seriously. We are committed to ensuring everyone feels safe at work and can carry out their role. To support this, we have a network of Mental Health First aiders, regular information and awareness events, unlimited access to an Employee Assistance Programme and work with our people to implement reasonable adjustments.Closing date: 04/06/2025 23:59:59You will need to refer to the following documents when completing your application.

Expected salary

£26409 per year

Location

Whitby, North Yorkshire

Job date

Sat, 17 May 2025 07:59:41 GMT

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