Telephonist

Job title:

Telephonist

Company

Arnold Clark

Job description

We’re recruiting for a Telephonist for our Centralised Reception team at our Kilbirnie Street office in Glasgow.HoursFull time, Monday – Friday 8.30am – 5pmAbout the roleAs a Telephonist, you will ensure our customer enquiries are dealt with in a friendly, professional manner and that the customer experience is seamless from start to finish.This role would suit someone with a fantastic telephone manner and a genuine interest in giving our customers the best experience possible.Day-to-day duties

• Managing a very large volume of customer calls for the Group
• Ensuring calls are dealt with effectively and efficiently
• Answering inbound calls for both sales and service customers.
• Providing the highest level of customer service
• Making outbound calls when required
• Logging information and managing internal systems
• General administration duties when required
• Communicating with branches, management and stakeholders throughout the business

Essential skills and experience

• A fantastic telephone manner
• A genuine interest in delivering excellent service
• Good computer literacy and accurate keyboard skills
• The ability to work well under pressure
• The confidence to work independently and also as part of a team
• High attention to detail

Nice to have but not essential

• Knowledge of Cisco, however, full training will be given
• Previous call centre experience
• Previous customer service experience

In return for your customer service skills, you’ll receive excellent working conditions, training and one of the best employee benefit packages in the industry, including free private healthcare, sick pay cover, maternity & paternity packages, enhanced holiday package, life assurance and generous discounts on new and used cars.Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.To find out more about , visit our website.Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.

Expected salary

Location

Glasgow

Job date

Thu, 12 Dec 2024 01:38:55 GMT

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