Technical Enablement Director in 05 Pasir Panjang, Singapore

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

The Technical Enablement Leader provides strategic direction, leadership and oversight for digital capabilities directly related to our transformation strategy for Field, Depot & Technical Contact Centers. The objective of this role is to determine the roadmap which differentiates Medtronic and drives the company’s competitive capabilities through driving solutions to further improve Uptime, driving ease of doing business for our customers and cost-to-serve reduction.

Key responsibilities (individual):

• Drive harmonized systems roadmap based on business priorities for all Service & Repair systems including new capabilities via business cases & funding to ensure all Service & Repair groups globally operate on harmonized systems that meet user needs including VR

• Drive common harmonized systems processes globally for IT projects, systems enhancements/changes including intake of enhancement/project requests, act as single point of contact for all requests

• Develops compelling digital strategies to promote the organization’s services throughout the full value stream via digital channels.

• Manages the design, implementation, and performance measurement of digital programs, content and key stakeholder digital engagement results and develops insights into customer’s digital behaviors.

• Responsible to ensure all users are aware and prepared for IT changes before they are deployed

• Drive master data harmonization via process and solution design. Single source for all operational and commercial reporting + work with finance on visualizing virtual P&L

• Utilize team to shape business demand into supply by partnering with appropriate resources to facilitate the creation of business cases, value plans, global requirements, and global designs

• Utilize team to own & maintain global business requirements and implementation status, manage regression & user acceptance testing with all regions, build out training material & content for IT changes including work instructions for using IT Systems, & perform training where appropriate

• Utilize regional level local key users to perform local deployment and end user support.

Key responsibilities (shared)

• Utilize team to shape business demand into supply by partnering with appropriate resources to facilitate the creation of business cases, value plans, global requirements, and global designs

• Utilize team to own & maintain global business requirements and implementation status, manage regression & user acceptance testing with all regions, build out training material & content for IT changes including work instructions for using IT Systems, & perform training where appropriate.

• Utilize regional level local key users to perform local deployment and end user support.

KPI’s

• IT updates made with zero business disruption

• Internal Customer Satisfaction Scores

• Impact of process to improve efficiencies and reduce cost

• OHS engagement scores

• % service delivered via remote channels

• Customer portal adoption rates

• % of OU’s adopting mService

Required knowledge and capabilities:

• Strategic thinking with ability to develop a long-term systems roadmap to support business strategy

• Ability to build strong partnerships across the organization to deliver results

• Ability to work extensively with global remote teams

• Ability to implement change in a complex organization

• Global mindset; understand regions have unique needs

• People management skills

• Strong communication skills, especially with English as a second language individuals

• Sense of urgency

• Ability to act autonomously

• Innovative and creative thinking

• Pro-active and effective stakeholder management

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Salary ranges for U.S (excl. PR) locations (USD):€120,800.00 – €181,200.00

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).This position is eligible for an annual long-term incentive plan.

Medtronic benefits and compensation plans (https://www3.benefitsolver.com/benefits/BenefitSolverView?page_name=signon&co_num=30601&co_affid=medtronic)

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people.

We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here (http://www.medtronic.com) .

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

At Medtronic, most positions are posted on our career site for 3-7 days.

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We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people.

We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

We change lives . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.

We build extraordinary solutions as one team . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.

This life-changing career is yours to engineer . By bringing your ambitious ideas, unique perspective and contributions, you will…

• Build a better future, amplifying your impact on the causes that matter to you and the world

• Grow a career reflective of your passion and abilities

• Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning

These commitments set our team apart from the rest:

Experiences that put people first . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.

Life-transforming technologies . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.

Better outcomes for our world . Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.

Insight-driven care . Fresh viewpoints. Cutting-edge AI, data, and automation. You’re shaping the future of healthcare technology and defining the next generation of breakthroughs in care

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.

This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here (https://www.e-verify.gov/employees) .

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