Support Officer

Job title:

Support Officer

Company

A2Dominion

Job description

Support Officer
Salary Per Annum: £25,148 – £30,443
Contract: Permanent, full time 35 hours per week
Location: OxfordshireAbout UsWe are a residential property group with a social purpose. Our vision is to improve people’s lives through high quality homes and services. Whilst we take a commercial approach to housebuilding, we reinvest all of our profits into building more new homes and supporting the communities where we work. We provide affordable, private and social rented homes, student, NHS and temporary accommodation, as well as supported housing and homes for older people. We also offer high-quality sustainable homes for sale and shared ownership, available through our FABRICA by A2Dominion brand. Whilst we take a commercial approach to housebuilding, all of the surpluses the Group generates are reinvested into supporting our social purpose, helping to deliver more homes and services for customers.Role OverviewAre you looking for a rewarding job that helps people to live safe, happy and independent lives?We’re seeking a Support Officer to join our friendly and hard-working team at A2Dominion. 9am to 5pm Monday to Friday.

• Promote independence, freedom and choice as a keyworker to residents, working with young people in supporting them to achieve their goals as they work towards independent living

• Ensuring residents are safe and able to manage risks as necessary, which often you’ll need to do with the help of partner agencies
• Responsible for health and safety checks within the building, as well as reporting and monitoring maintenance issues

More about the roleResponsibilities include, but are not limited to:

• Assess all new tenants and allocate beds according to procedures,
• Provide information and advice to service users in order to assist them in establishing and maintaining their tenancy,
• Ensure room checks and housekeeping void procedures are followed and that voids are kept to a minimum
• Ensure that tenancy/license is upheld
• Carry out risk assessments as necessary, liaising with other agencies where appropriate
• Promote user participation by providing information and advice choices to enable residents to participate more fully in decisions relating to them
• Carry out designated H&S checks and facilities management of the building and liaise with internal departments This role will require working alone more often than not so discipline and self-motivation is key.

We operate an on-call out-of-hours; you would cover one week out of every four, for which additional payment is made.At A2Dominion Care & Support, we are person-centred, working within a psychologically informed environment. If you’re not sure what this means, don’t worry-you’ll receive full training as part of your induction.More about youYou won’t necessarily have experience in this sector, as we recognise that transferrable skills and knowledge are equally valuable. We are specifically looking for candidates with the right skills and attitudes who will demonstrate and promote our values of caring by nature, working better together and thinking for tomorrow.For this role, we’re looking for someone who may have:

• Experience working in a customer-facing role
• A passion for customer service
• The understanding to motivate people who have complex and diverse issues, including alcohol or substance misuse, mental health trauma and behavioural challenges
• An awareness of Universal Credit, Housing Benefits and voluntary and statutory support agencies
• The skills to identify and manage risk
• An awareness of safeguarding measures and processes
• Excellent communication skills

If you don’t tick every box above, don’t worry – however, there are a few essential requirements of the role which you’ll need to fulfil for us to take your application further:You must have the right to work in the UK – unfortunately, we cannot sponsor visa applications.
You must have a full driving licence and a car available and insured for business purposes. Where you need to use this for business travel, mileage is reimbursed at 45p per mile.Qualifications & Experience:

• Educated to GCSE level or equivalent in Math & English
• Experience of working in a customer-facing role, motivating complex and diverse client groups to sustain housing, health and/or work outcomes.

Choosing us is easyAs an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.We offer a wide range of staff benefits. For this role, these include:

• 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
• Up to 8% contributory pension
• Flexible working
• Investment in your learning and development

If you require a reasonable adjustment during the recruitment process, please contact our Talent Team to request: recruitment@a2dominion.co.ukA2Dominion Group is a Disability Confident Employer which means that we are committed to employing disabled people and will: actively look to attract and recruit disabled people, provide a fully inclusive and accessible recruitment process, offer an interview to disabled applicants who meet the minimum criteria for the job, be flexible with assessing people so disabled applicants have the best opportunity to demonstrate that they can do the job, make reasonable adjustments as required.At A2Dominion Group, we recognise the positive value of diversity, promote equality and inclusivity in our hiring processes. We always aim to recruit the person who is most suited to the job and welcome applications from people of all backgrounds – men and women, people of all ages, sexual orientations, nationalities, religions, and beliefs.Meeting the role requirementsWe recognise that some females will only apply for a role if they meet 100% of role requirements. If this sounds like you, we’d still encourage you to apply and also to arrange a call with one of our recruitment team to discuss your application further at resourcing@a2dominion.co.ukA2Dominion are proud to be a family friendly employer.Everyone is welcome at A2Dominion Group. We know that equality, diversity, and inclusivity make us better. We embrace the unique contributions of our people and seek to create a workplace where everyone feels like they belong. Find out why our people love working with us.”Join us at A2Dominion, where your expertise will be integral to our recovery journey, creating lasting positive changes in the lives of our customers. If you possess the right motivation and drive to contribute to our recovery and change initiatives, we invite you to apply and be a crucial part of our team.

Expected salary

£25148 – 30443 per year

Location

Oxford

Job date

Thu, 17 Oct 2024 05:36:37 GMT

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