Solution Specialist

Job title:

Solution Specialist

Company

SCC

Job description

About The RoleWe are actively building diverse teams and welcome applications from everyone.Role: Solution SpecialistLocation: Any of our SCC offices – London, Birmingham, Bracknell, Manchester or Leeds (SCC operate hybrid working, which comprises of a mix of office and home working)Contract Type: PermanentSalary Package: Competitive base salary, OTE & Car allowance plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a yearHours: 9.00 am – 5.30 pm Monday – FridayInterview Process: 2-stage processWhy SCC?

• An inclusive workplace
• Excellent package: solid basic and company benefits
• Hybrid working & core hours in line with role requirements
• Career development and life-long learning opportunities
• Opportunity to join Europe’s largest privately-owned IT Company

Role purpose:This role focuses on selling IT Service Management (ITSM) and IT OperationsManagement (ITOM) solutions solutions and associated services. The successfulcandidate will be responsible for growing revenues and profitability for SCC’sSoftware Business Unit through effective selling to SCC customers and new namecustomers.Key responsibilities:

• Achieve Targets: Meet or exceed annual gross margin targets as set by SCC at the beginning of the financial year.
• Pipeline Management: Develop and maintain a robust and accurate pipeline within SCC’s CRM system Sales Hub working in collaboration with SCC’s Branch Teams, sufficient to achieve or exceed target.
• Territory Planning: Create and execute a Territory Plan that maximises returns from customers and identifies product and solution whitespace in your territory.
• Vendor Relationships: Cultivate strong relationships with relevant vendors and vendor management teams to create co-sell opportunities and drive vendor-generated pass-through deals.
• Sales Cycle Management: Oversee key aspects of the sales cycle, from customer engagement through to deal closure and handover to delivery.
• Market Insight: Understand the competitive landscape and position SCC to win by emphasising our differentiators.
• Product/Service Evolution: Contribute to the development of product and service roadmaps by identifying repeatable customer challenges that can be profitably addressed.
• Cross-Selling: Demonstrate working knowledge of other SCC products and services to support the generation of collaborative pipelines for other divisions

Skills and experience:

• Extensive sales experience with ITSM and ITOM solutions, particularly with ServiceNow and Xurrent
• Proven ability to drive digital automation initiatives and improve service delivery efficiency.
• Familiarity with the implementation and management of ITSM and ITOM platforms, ensuring alignment with customer objectives.
• Background in working with both commercial and public sector customers.
• Knowledge of purchasing and budgeting processes to drive the sales process.
• Ability to communicate compelling responses to customer challenges both verbally and in writing.
• Expertise in leveraging ITSM and ITOM tools to streamline processes and enhance operational efficiency.
• Strong understanding of digital automation practices and their application in IT service delivery.
• Possesses a systematic approach to building, expanding, and deepening customer relationships.
• Excellent stakeholder management skills

About YouAbout UsSCC is Europe’s largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.We are an equal opportunities employerSCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.Diversity & Inclusion at SCC –Sustainability at SCC –Life at SCC –

Expected salary

Location

England

Job date

Thu, 03 Apr 2025 01:08:19 GMT

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