Lloyds Banking Group
Job title:
Senior Technical Application Service Specialist
Company
Lloyds Banking Group
Job description
End Date Wednesday 13 August 2025Salary Range £65,385 – £72,650Flexible Working Options Job ShareJob Description Summary .
You’ll get to work closely with our Platform teams who deliver Pega change, ensuring that gateway documentation is completed to standard for our production environment. Furthermore, your engagement with our Platform colleagues on our production estate is a crucial task to ensure that we build the best applications for our business colleagues. In the incident space, you’ll be working very closely with our Incident Management function and Technical Recovery Managers on live incidents to identify technical solutions and restore service on our Pega estate.Job DescriptionJOB TITLE: Senior Technical Application Service SpecialistSALARY: £65,385 – £72,650LOCATION(S): EdinburghHOURS: Full-time – 35 hours per weekWORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our Edinburgh office.About this opportunityJoining us as a Senior Technical Application Specialist specialising in Core Platforms you’ll play a pivotal role within the area. You’ll help address and restore live service on our Pega Cloud estate, spot trends and repeat incidents, taking actions to remove inefficiencies within our Pega applications to prevent incident recurrence and optimise the application experience for our colleagues. Experience of PDC is a must, along with alerting toolsets such as Nexthink and Dynatrace.What you’ll doTroubleshoot and restores live Pega incidents.Works with TRMs and Incident Management on fast-paced, high severity incidents.Identifies root cause and actively owns problem records through to resolution for a permanent fix to prevent incident recurrence.Reacts accordingly to urgent production issues and proactively engages with TRMs and other Pega Run Engineers to ensure quality of service.Utilise appropriate tooling to spot opportunities and deliver on our commitment to continual service improvement on our Pega Cloud estate.Collaborates with other Platform teams on our Pega Cloud estate to drive quality of production implementations and to ensure guardrails are met.Delivers prescribed outcomes for area of responsibility by working within established knowledge management systems.Suggests improvements and crafts a plan for a small part of a change management program with input from technical experts.Why Lloyds Banking GroupWe’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you!What you’ll needAn extensive Pega technical background both in Pega development and the support of Pega applications in a production environmentA strong incident recovery background with 24/7 on-call experienceA strong Pega technical-lead mindset working with and leading partner colleagues on more complex technical recoveriesStrong problem management skills, identifying patterns and solutions to repeat incidentsPega CSA certification at a minimumExperience in alerting and monitoring tools including Nexthink, Dynatrace, Splunk and TWSExperience in peripheral, supporting applications for Pega including AWS, FileNet and middleware technologiesExperience in working closely with third party suppliers to manage incidentsExperience of Cloud infrastructure / technologiesExperience of PDC, Service Now, Jira and other management toolsetsExperience of change methodologies including Scrum and kanbanAbility to build and manage relationships with a wide range of customers of our Platform.Ability to engage with business colleagues to understand their problems and identify how to turn those into service improvementsAbout working for usOur ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.We also offer a wide-ranging benefits package, which includes:A generous pension contribution of up to 15%An annual performance-related bonusShare schemes including free sharesBenefits you can adapt to your lifestyle, such as discounted shopping30 days’ holiday, with bank holidays on topA range of wellbeing initiatives and generous parental leave policiesAt Lloyds Banking Group, we’re driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you’ll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you’ll have many opportunities to learn, grow and develop.We keep your data safe. So, we’ll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We’ll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.We’re focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
Expected salary
£65385 – 72650 per year
Location
Edinburgh
Job date
Fri, 01 Aug 2025 01:25:59 GMT
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