Senior Manager – Merchant Insights and Consultation in Singapore, Singapore

Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let’s lead the way together.

How will you make an impact in this role?

• Relationship Management: Develop data tools & insights for the GCG Client Management Group in APAC to support renegotiations, business reviews and business development opportunities defending our Premium Value Proposition in an impactful way

• Business Development: Lead strategic partnerships with merchants in close collaboration with the Marketing team engaging existing & new partners to drive revenue growth through Amex Offers

• Consultative Selling: Build a pipeline of opportunities & deliver compelling Business Insights proposals to drive business growth

• Data & Insights: Own end-to-end insights project planning, delivery, and measurement. Transform raw data into insights led commercial presentations to executives at merchant partners & internal stakeholders.

• Data Product Development: Identification and creation of customized and automated data tools in close collaboration with the Global Merchant Analytics team

Minimum Qualifications:

• Strong business development experience and/or partner management experience, including a track record of success in building new and nurturing existing relationships with internal and external clients that drive commercial outcomes

• Strategic thinker with a consultative sales approach

• Effective quantitative skills that enable the analysis of data sets and generation of actionable recommendations with measurable value

• Strong communication skills and executive presence with the ability to probe/diagnose merchant needs and propose real-time customized solutions across all levels of the organization, internally and externally

• Strong problem solving, project management, analytical and presentation skills

• Ability to multitask and prioritize across a portfolio of clients and projects, with high attention to detail

• Ability to innovate and openly share insights and new ideas

• Advanced degree in statistics, mathematics, operations research, economics, engineering or equivalent preferred

Qualifications

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• Support for financial-well-being and retirement

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• Generous paid parental leave policies (depending on your location)

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Job: Marketing

Primary Location: Singapore-Singapore-Singapore

Schedule Full-time

Req ID: 24020721