Senior Credit Controller

Job title:

Senior Credit Controller

Company

Cleveland Clinic London

Job description

Our vision is to be the best place for healthcare anywhere and the best place to work in healthcare.We believe that every life deserves world class healthcare.Job SummarySalary: Depending on ExperienceHours: Monday to Friday, 9am – 5pm.Location: 40 Grosvenor Place, London, SW1X 7AW – Hybrid working.Contract: PermanentWhat are we looking for?Cleveland Clinic London are looking to recruit a Senior Credit Controller to join our team.You will have comprehensive knowledge of private hospital collections, dealing with patients, embassies, private medical insurance companies and other funders. In this hands-on role the duties are varied and will include developing strong customer relationships, reducing aged debt, cash collection/processing and dealing with queries. Acting as an ambassador within the team, the Senior Credit Controller will have an enhanced level of responsibility to coach and be a “buddy” to new and existing team members. The post holder will work closely with the Credit Control Team Leader to ensure the efficient running of daily collection activities.What makes us different?Cleveland Clinic London offers a brand-new high-acuity environment with the very latest equipment, where caregivers are encouraged to grow their expertise across multiple specialties, and in collaboration with expert clinicians. Our Mission, ‘Caring for life, researching for health, and educating those who serve’, assures our unwavering commitment to professional development.What will your duties include?

• Under the direction of the Credit Control Leader, you will be responsible for ensuring that daily collection activities are performed timely and to a high standard
• Management and collection of outstanding debts from patients, embassies, private medical insurance companies (AXA, Bupa etc.) and other third party payers
• Perform daily cash reconciliation and prepare banking in readiness for collection by external security service
• Monitor collections metrics using dashboards to drill down into data presented in the components
• Prepare monthly list of accounts for approval and assignment to external Collection Agency

What we need from you?

• Minimum GCSE/High School Diploma or equivalent
• Proven track record as a Senior Credit Controller within Credit Control team and experience in managing customer relationships, reporting on debt position, cash allocation and query resolution is essential
• Credit Control experience in UK private healthcare is essential
• Strong Excel skills is essential
• Strong customer service skills is essential
• Experience of working with the available functions on Healthcode including claim status, SMS and remittance processing etc. is desirable
• Knowledge of Embassy billing structures and follow up processes is desirable
• Knowledge and awareness of collection guidelines, insolvency process and limitations under PCI and GDPR regulations

What we can offer you?We are offering an array of benefits to compliment working for a not-for-profit market leader, some of our benefits include:

• 25 days Annual leave plus 8 days Bank holiday a year
• Auto-Enrolment of 5% pension – Cleveland contribute 10% through Salary Exchange
• Private Medical Insurance and Private Dental Insurance
• Life Assurance
• Discounted gym facilities in our Admin Office Building
• Employee Assistance Programme
• Seasonal Ticket Loans
• Child Care Vouchers

Who we are?Cleveland Clinic is one of the leading providers of specialised medical care in the world, providing clinical excellence and superior patient outcomes for almost 6 million patient visits per year across more than 200 locations. We employ over 80,000 caregivers worldwide and continue to drive innovation in healthcare.With over 100 years of history, our “Patients First” philosophy is at the heart of everything that we do.If you would like to know more, please email recruitment@ccf.org.‎ Applicant shortlisting and interviews may take place whilst the advert is live, so it may close sooner than expected – please submit your application as soon as possible. Due to the volume of applications, we are not always able to provide individual feedback.Disclosure and Barring Service (DBS) CheckThis role may be subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.“Let’s deliver World Class care together!”As an equal opportunities employer, we aspire to work together to promote a more inclusive work environment, which represents our commitment to celebrate diversity.CCL is committed to applying its Equal Employment Opportunity/Workforce Diversity and Inclusion Policy at all stages of recruitment and privileging. Shortlisting, interviewing and selection will always be carried out without regard to any Protected Characteristics. When aware of the need to do so and when required, CCL will make reasonable adjustments to its arrangements for interviews and to conditions of employment/engagement for disabled applicants to ensure, so far as practicable, that they do not place such applicants at a substantial disadvantage in comparison to non-disabled applicants.

Expected salary

Location

London

Job date

Fri, 22 Nov 2024 03:10:46 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (jobsjobs.org) you saw this job posting.