Sales Team Manager – Guest Excellence
Hurtigruten
Overview:The Team Manager is responsible for providing direct support to the sales team, focusing on mandatory coaching, call monitoring, and maintaining overall quality standards. While primarily dedicated to team leadership and operational excellence, the Team Manager also gathers valuable frontline insights to inform commercial strategies. This role is crucial in driving team performance, enhancing customer satisfaction, and contributing to the company’s growth.Key Responsibilities:
Requirements:Knowledge & Skills:· High School Diploma or GED required; Bachelor’s degree in Business, Marketing, or a related field preferred.· Minimum 3 years’ experience in managing Sales/ Service team(s) preferably in contact center environment· Experience in Cruise / Travel is a benefit· Fluency in English is required.· Proficiency in additional languages is highly advantageous for managing a multilingual teamKey Personal Attributes/Behavioural Competencies:· Drive for Results/Action-Oriented: Targets and achieves results, shows energy, and reacts promptly to opportunities.· Planning and Organization: Works systematically and efficiently, effectively handles distractions and interruptions.· Learning/Problem Solving: Understands issues and underlying causes, applies new information quickly, tackles hurdles creatively.· Integrity/Trust: Deals with others honestly, is accountable for actions, maintains confidentiality, supports company values, and has a strong work ethic under minimal supervision.· Composure/Adaptability: Supports change, encourages innovation and new ideas, handles pressure well, and adjusts to changing needs.· Leadership Skills: Demonstrates the ability to lead, motivate, and develop a high-performing, multi-lingual team.· Excellent Communication Skills: Communicates effectively with team members, stakeholders, and customers across different markets.· Customer Focus: Committed to delivering exceptional service and enhancing the customer experience.· Strategic Thinking: Provides insightful feedback on consumer behaviour and campaign performance to influence business strategies.· Coaching and Development: Skilled in coaching team members to optimize sales delivery and performance.· Ethical Standards Compliance: Ensures all actions comply with company policies and industry regulations.Collaboration:Works collaboratively with Process Excellence, Revenue Management, Loading, Production, Air Team, Sales Support, WFM, Learning and Development, Quality and Analytics, Marketing, IT, Finance, and PEX teams.HX Spirit:· Passionate Explorers: We are proud of our history and are driven to create more.· ‘Can-do’ Mindset: We jump-in and proactively contribute to the greater good.· Humble Leadership: We have a short distance between leaders and teams.· Genuine Interactions: We want all people to be their true selves.· Supportive & Collaborative Teams: We are curious and generous with our knowledge. We Trust.
London
Wed, 11 Dec 2024 05:18:41 GMT
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