Repairs Officer

Job title:

Repairs Officer

Company

VIVID Housing

Job description

We’re VIVID! –We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people!We’re recruiting for a Repairs Officer to join our team! Contractually based out of our Basingstoke office, you’ll have the ability to work from home or across either of our Hampshire hubs. This is a permanent, full time role, working 37 hours per week.Want to know what we can offer you?

• 26 days holiday (plus bank holidays), with the opportunity to buy or sell annual leave
• A productivity-related bonus scheme to enhance your take-home
• A generous contributory pension of 6%. We’ll match employee contributions between 7% and 10%
• Life assurance paid at x 3 annual salary
• Private medical insurance
• Health care cash plan called Medicash
• Enhanced pay for maternity, paternity, adoption and shared parental leave
• Access to counselling, legal and financial information
• Electric car scheme
• Huge variety of in-house & e-learning courses and a range of coaching and mentoring programmes

Here’s the facts about the role:As a Repairs Officer, you’ll provide an efficient communication and administration function to the Responsive Repairs service area, raising and booking in jobs, actioning call backs, invoice approval, hire approval, and regular tenant, supplier and colleague liaison.The Repairs Officer will coordinate the responsive trade staff and maintain live records for their day-to-day activities in all geographical areas. You’ll submit data for Property Maintenance Managers, to include quantities of completed works on a monthly basis. A good eye for detail is required, so you can accurately maintain records both manually and electronically, using a range of software and platforms.You’ll acknowledge any customer complaints within defined timeframes when requested, before escalating the complaint following our customer complaints procedure, ensuring call backs for the Building Maintenance team are within designated timescales. Reporting any trends that appear which may cause a risk to the service delivered by the Building Maintenance Team.This is a varied, fast-paced role which means you’ll have to prioritise your workload, manage your time well and enjoy working in a busy environment. You’ll have strong IT skills, be competent in the main MS Office apps, and be able to learn how to use new systems quickly. You’ll be a great team player, but will also work well using your initiative with minimal supervision when needed.A full driving license and access to a vehicle available for business use is essential as you’ll need to carry out site visits and travel between offices as required.Interviews are due to take place 22 & 23 AprilWe’re a leading provider of affordable homes and extensive support services in the south of England. We believe that everyone has the right to a safe and secure place to call home, and from the moment customers move into their VIVID home we’re here to help with that and more.Our customers have access to a wide range of tailored advice to sustain their tenancies and look after their wellbeing. We invest in our homes and communities for the long-term, and this means in the quality, safety and energy efficiency of existing homes and neighbourhoods, with a firm focus on improving services so they’re easy to use and access by our customers.We’re addressing the shortage of affordable housing in the south, building the right type of homes to meet the needs of our local communities. We’re the fifth largest developer of new homes amongst housing associations in England, having built over 1,500 last year.This is summed up in our vision “More homes, bright futures”.

Expected salary

£32000 per year

Location

Basingstoke, Hampshire

Job date

Sun, 30 Mar 2025 05:09:26 GMT

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