Receptionist

Job title:

Receptionist

Company

FirstGroup

Job description

Who are we?FirstGroup is the largest rail operator in the UK and second largest bus operator in the UK outside London. FirstGroup operates services throughout the UK and Ireland, with over 30,000 employees providing services that make travel smoother and life easier. FirstGroup works hard to reduce its impact on the environment, introducing cleaner and more environmentally responsible methods of transport.Main PurposeAs a Receptionist, you will be the first point of contact for our clients and visitors, providing a first-class service to all while maintaining the overall appearance of the Front of House. This is a job share position, meaning two Receptionists will work together to cover the role’s responsibilities, ensuring the smooth running of the front desk during business hours.Main Duties

• Maintain the overall appearance of the Front of House ensuring a clean and professional workspace
• Answer main office phone line and directing calls as required in a prompt and professional manner
• PAC access control – Ensuring all new staff are issued with staff access passes Issue security passes to employees, following the correct registration and security procedures
• Recording and handing out day passes to visitors – ensure guests are signed in and hosts have been notified
• Change temperature across the office as and when required via BMS – landlords system –
• Audit Un-accompanied guest passes twice a week
• Order and replenish stationery in the post room
• Receipt and distribution of incoming mail
• Acting as overall administrator for Condeco room booking system
• Order stationery and sundries including business cards, headed paper, printer paper and toner
• Action POs when required
• Maintain incident log and Wellness room keys
• Book couriers for Group employees when necessary
• Oversee housekeeper to assist with delivery of items and organisation within office rooms

Working Requirement

• Required to be present in office 5 days a week, Monday to Friday (25 hours per week)
• Working hours will be split between 8am – 1pm (shift 1) and 12:30pm – 5:30pm (shift 2)
• Flexibility in covering additional hours when necessary

Company Responsibilities

• To comply with all Be Safe policies and support new initiatives
• Replenish all first aid boxes
• Advise safety information to external visitors and FirstGroup employees that are not based at The Point
• Give new employees tour of 8th floor

Skills, Experience and Qualifications

• Customer service skills
• Ability to work well with others
• To be thorough and pay attention to detail
• Administration skills
• Patience and the ability to remain calm in stressful situations
• The ability to accept criticism and work well under pressure
• Sensitivity and understanding
• Excellent verbal communication skills
• To be able to use a computer and the main software packages competently

Performance Measures

• Time management
• Responding to emails and queries in a timely manner
• Professionalism when greeting visitors and speaking with colleagues

FirstGroup’s vision is to provide an inclusive environment for all colleagues, across its group of businesses, ensuring all candidates have an equal opportunity to access meaningful employment.We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

Expected salary

Location

London

Job date

Sat, 22 Feb 2025 00:34:08 GMT

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