Quality Assurance and Practice Lead

Job title:

Quality Assurance and Practice Lead

Company

Leading Lives

Job description

Quality Assurance and Practice LeadQuality Assurance and Practice LeadLocation: Ipswich and Stowmarket, Short Beak Services£12.72 an hourPermanent 37 hours or job share will be consideredStart date: to follow our rapid induction you start date will likely be XXX, please see further information below.Leading Lives provides social care support for people with learning disabilities, autism and complex needs in the home and in the community across Suffolk and neighbouring counties. We are a not-for-profit social enterprise, owned by our employees. Any surplus we make is reinvested back into services for our customers or into the local community.Working closely with our Director and Service Manager you’ll be responsible for ensuring the Short Break teams at 7A and Burgess House complies with appropriate social care quality standards, such as CQC, Local Authorities and Leading Lives’ policies and procedures.These services are where customers come for a short break, you’ll get to work with a vast range of individuals who all have different personalities and support needs. As a Quality Assurance and Practice Lead within our short break service, you will have:· An opportunity to really make a difference· Award-winning comprehensive and bespoke training· An opportunity to gain a recognised and well-valued Health & Social Care qualification· Holiday package, increasing with service· Competitive salaryAs Quality Assurance and Practice Lead, your role will be to ensure a high standard of care quality is achieved. The role is both office based but will include working alongside the staff on shift to coach, mentor and supervise and audit the service. There will be some weekend/evening work expectations to undertake this role. You will need to be a confident decision maker, able to work efficiently and successfully deliver targeted work volumes.Accountabilities:· Review and complete compliance/quality audits/spot checks on a regular basis· Maintain and update care files, medication and H&S records, making recommendations where appropriate· Ensure customer service needs are met alongside the company’s customer charter· Work within GDPR guidelines, maintaining confidentiality· Auditing GDPR practices locally, ensuring standards are met· Write and update moving and handling risk assessment· Communicate effectively with the management team, building positive relationships· Write personal risk assessments for customer support plans· Acting as a mentor, providing direction, shadowing and support as requiredo Supporting with development plans, care certificate, witness testimonials for RQF· Assess customer requirements/needs· Support conversations with familiesThis list is not definitive. Please see the attached role profile for further details.About the roleEveryday is differentAt Leading Lives, we are caring and passionate and know that there’s no better feeling than seeing the difference each of our jobs make to other people’s lives.We are looking for an efficient and highly organised Quality Assurance and Practice Lead who will role model our key values and ensure the service continues to run smoothly and efficiently.Working in social care, we know that no two days are the same, but every day counts.What you need:· Effective communication skills across a range of contacts· Experience of working with people in a care setting, including provision of support to those with learning disabilities, intimate care, supporting complex needs and risk assessment· Awareness of relevant H&S and care legislation· Quality Assurance experience· Knowledge and awareness of GDPR legislation· Knowledge of legal requirements in health & social care· Competent in total communication and PBS· Good numerical skills and an understanding of statistics· Good IT skills· Good planning and organisation skills· Good report writing and presentation skillsPlease note due to the nature of this role, all new appointments are subject to a satisfactory enhanced DBS with Children and Vulnerable Adults’ Barred List checks, along with all other pre-employment checks in line with Safer Recruitment guidelines.Your inductionLeading Lives runs a 3 week induction programme: You will be met on your first day by your buddy and be supported through this.Start date will be confirmed by the recruitment team further to a satisfactory enhanced DBS and safer recruitment checks.About the companyAt Leading Lives, you can develop your skills while empowering others. We value diverse talents and seek team members who share our passion for supporting people to live fulfilling lives. With 5 unique service lines, we offer a range of roles to match your strengths. Explore opportunities in your area and discover a rewarding career with us, along with a welcome bonus up to £1000!Required CriteriaDesired CriteriaSkills you’ll need

Expected salary

£12.72 per hour

Location

Stowmarket, Suffolk

Job date

Wed, 02 Apr 2025 06:12:10 GMT

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