Project Manager – Global Response Operations Programs & Process in Singapore

Summary:

We seek a motivated candidate with a strong background in project and program management, excellent communications skills, and experience in working with data analysis, process development and optimization. This role will include scoping, developing and managing programs, defining and implementing processes, and managing cross functional stakeholders. The role will be based in Singapore.

Required Skills:

Project Manager – Global Response Operations Programs & Process Responsibilities:

1. Define program and project goals and objectives in collaboration with cross-functional teams

2. Communicate program and project status, risks, and opportunities to leadership and stakeholders. Provide regular updates on program progress and KPIs

3. Identify risks and issues, and develop mitigation plans. Proactively manage project risks to ensure successful delivery

4. Partner with internal teams to help define roadmap and long-term strategy based on broad understanding of operational performance and organizational priorities

5. Design measurements to track impact and drive internal process improvements

6. Drive internal process improvements across multiple teams and functions

7. Identify and partner with stakeholders on internal processes, templates, and guidelines to improve team optimization and documentation

8. Manage projects that improve team efficiency and impact, establishing operational systems and outcomes

Minimum Qualifications:

Minimum Qualifications:

9. 8+ years of experience managing cross-functional partners, creating shared goals and deliverables, tracking metrics, and presenting to leadership.

10. Demonstrated success managing the execution of complex projects in a large tech company

11. Experience gathering requirements across diverse areas and users, and converting and developing them into an operational solution

12. Experience in distilling complex issues into clear, concise, and actionable insights that resonate with senior leadership

13. Experience analyzing complex, large-scale data sets and making decisions based on data

14. Experience collaborating and influencing across multiple levels of an organization with experience leading cross-functional and iterative process improvement

15. Experience establishing work relationships across multi-disciplinary teams and multiple partners in different time zones.

Preferred Qualifications:

Preferred Qualifications:

16. Proficiency/ Basic knowledge in analytical tools (e.g., Excel, SQL) for driving analytics, reporting and operational decision-making

17. Demonstrated experience performing well in a highly dynamic, rapidly changing environment

18. Technical fluency to understand, communicate and drive impact in highly technical and fast-moving problem spaces

19. Experience communicating with data to drive change

Industry: Internet