Project Liaison Officer

Job title:

Project Liaison Officer

Company

Brackenberry

Job description

We are working closely alongside a Local Authority in Islington to assist with the appointment of a Project Liaison Officer, on a DURATION(3-month) contract, likely to be extended at clients discretion. Please apply with your CV for immediate consideration.Rate of Pay: £23.08 – £30.65 per hourSummary:As a Project Liaison Officer, you will act as the main point of contact between Islington Council and its residents during cyclical and major works projects. You will lead on all resident communications, consultations, and complaints, ensuring clear, accurate, and empathetic engagement with tenants and leaseholders throughout the life cycle of capital works.You will be responsible for communication strategies, satisfaction surveys, resident meetings, complaints management, and supporting legal access procedures when necessary. Your goal will be to foster trust, provide clarity, and maintain high satisfaction during complex property improvements and maintenance projects.Responsibilities:

• Lead and deliver tailored communication strategies for each assigned capital works project.
• Draft and distribute newsletters, posters, leaflets, and formal communications related to ongoing projects.
• Act as the key Council contact for resident queries, concerns, and complaints.
• Investigate and draft responses to Stage 1 complaints relating to assigned projects.
• Coordinate and attend residents meetings (evening availability required); chair or minute meetings as needed.

Requirements:

• University degree or equivalent experience.
• Strong written and verbal communication skills, with the ability to convey technical information clearly and empathetically.
• Experience in a resident-facing, community liaison, or customer service role.
• Skilled in organising and delivering meetings and public consultations.
• Good IT literacy (Microsoft Office, databases, etc.)
• Ability to manage tasks independently with strong time management.
• Experience handling complaints and working with diverse community groups.

Please note:

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K
• This role requires an basic DBS

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Your DBS must be either through us or be accompanied by a subscription to the DBS updating service.#RQ1547337

Expected salary

£23.08 – 30.65 per hour

Location

London

Job date

Mon, 30 Jun 2025 22:15:45 GMT

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