Pre-Assessment Administrative Assistant

Job title:

Pre-Assessment Administrative Assistant

Company

Spire Healthcare

Job description

Job Description:Spire Norwich Hospital is offering an exciting opportunity for an Administrative Assistant to join the Pre Assessment team on a full-time permanent basis. Join us and be part of a dynamic healthcare environment where your skills and expertise can make a real difference.Spire Norwich Hospital holds a long-standing reputation for providing high quality, comprehensive private hospital care. Our facilities are excellent and the hospital is staffed by a valued team of highly skilled professionals. We have 4 theatres, 2 wards, comprising of 50 beds, and deliver a range of outpatient services through our busy and dynamic outpatient and diagnostic imaging departments providing a progressive and stimulating environment for our highly motivated team.The purpose of this role is to assist the pre-operative assessment lead in providing a high level of administrative support for Pre-operative (Inpatients and day case). Located in Pre-Operative Assessment area, this role will ensure the provision, accuracy and maintenance of all medical notes and all other mandatory requirements as requested by the clinical team and POA lead.Duties & Responsibilities:

• Forward planning from the Clinic and TCI lists to ensure that minimum data set (Medical Records, Booking Form, GP referral, GP clinical summary are on site and available for the patient’s pre-operative assessment appointment and the date of admission.
• With the help of the pre-operative administration and clinical team ensuring all short-dated bookings

7 days patients are captured and minimum data set (Medical Records, Booking Form, GP referral, GP clinical summary are available as above. * Ensuring absolute accuracy with notes, associated clinical pathways and all other mandatory paperwork as per check lists.

• Maintain hospital and departmental electronic and manual filing systems accurately.
• Use track file to receive and return medical notes to all departments.
• All patient notes and associated paperwork to be on the ward within the agreed period for short dated patients.

7 days. * Provide and receive patient information, ensuring that all patient information is provided, received and recorded in accordance with the Data Protection Act and Spire policies.

• Undertake any training or development as required to acquire skills and knowledge to undertake role competently.
• Assistance with capturing ePOA questionnaires by contacting all patients with completion rate

100%. * Booking of mini clinic appointments as requested by POA nurses

• Capturing GP summaries for all POA patients and file in medical records ahead of POA.
• Compiling patient information packs ready to be given out in mini clinic.
• Filing all loose documentation in medical records prior to going to next department.
• Undertake necessary filing and printing for POA Nurses.
• Carry out any other duty that reasonably falls within the general nature and level of responsibility of the post.
• Contacting patients on NFC pathway, informing Consultant and Anaesthetist and arranging mini clinic if required for NFC patients.

What we are looking for:

• Track record of successful delivery in a similar role, in an office and / or customer service environment.
• Excellent interpersonal and communication skills
• Ability to build and maintain effective working relationships, both internally and externally
• Strong focus on delivering and meeting customer expectations
• Confident telephone manner with the ability to communicate with a wide range of customers at all levels
• The ability to work effectively as part of a team
• Numerate and literate
• High degree of accuracy and a methodical approach to workload
• IT literate and a competent user of the MS Office suite of products
• Able to work under pressure and to tight deadlines, with good organisational skills.

Benefits:We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
• ‘Spire for you’ reward platform – discount and cashback for over 1000 retailers
• Free Bupa wellness screening
• Private medical insurance
• Life assurance
• Save an average of £50 per month with our free onsite car park
• We commit to our employees well-being through work life balance, on-going development, support and reward.

Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it’s their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

Expected salary

Location

Norwich

Job date

Thu, 03 Oct 2024 23:52:59 GMT

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