Overview:The purpose of this position is to undertake the day-to-day O2C activities including managing the accounts receivable ledger, performing customer reconciliations, payment allocation, processing and resolving customer queries. Responsibilities:
Ensure all assigned accounts are continually reconciled, credits applied and are properly controlled.
Applying all payments and credits accurately to accounts.
Ensuring that any cash collection problems are promptly reported and appropriate action (e.g. putting accounts on hold) is taken. Monitoring and reviewing credit limits.
Ensure the Customer Master Data is current, accurate and complete at all times
Managing relationship with customers in their day-to-day activities ensuring that all requests made by customers (claims / deductions / price queries) are resolved in a timely manner, including matching of customer claims against relevant rebates and/or promotional accruals.
Understanding the department and company’s KPIs and deadlines. Support the implementation of process improvement across the team.
Promptly contact customers to confirm payments will be received in line with the set payment terms and perform follow up calls when required should funds not materialise
Liaising with the wider Accounts Receivables / O2C team to raise claim related credit notes and to resolve all outstanding Accounts Receivable claims and deductions.
Maintain close working relationship with the sales team (Key Account/Reps/Agents), the Sale Manager, Logistics and Marketing to ensure the best service is delivered.
Perform relevant SOX controls and ensuring they are complete, reviewed and signed off in a timely manner.
Assist with internal and external audit requests related to customer deductions and claims.
Qualifications:
Prior experience in O2C
Experience in resolving customer rebate / claims
Experience of posting and accounting specifically related to payments and collections
Desireable:
FMCG Accounts Receivable experience
SAP experience
Data entry experience
Expected salary
Location
Hammersmith, West London
Job date
Wed, 11 Dec 2024 05:17:32 GMT
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