Linux/Unix Support Technician (G-5)

Job title:

Linux/Unix Support Technician (G-5)

Company

CTBTO

Job description

VA ID: 2123
Grade Level: G-5
Division: International Data Centre Division
Section: Automatic Processing Systems Section
Unit: Systems Applications and Web Unit
Type of Appointment: Fixed Term Appointment
Date of Issuance: 01 October 2024
Deadline for Applications: 31 October 2024Vacancy Reference: VA220-2123-2024
Reporting Date: As soon as possiblePlease note that all candidates should adhere to CTBTO Values of Integrity, Professionalism and Respect for Diversity.Qualified female applicants and persons with disabilities are encouraged to apply.A roster of suitable candidates may be established for similar positions at the same level as a result of this selection process for a period of two (2) years.Organizational BackgroundThe Preparatory Commission for the Comprehensive Nuclear-Test-Ban Treaty Organization with its headquarters in Vienna, Austria is the international organization setting up the global verification system foreseen under the Comprehensive Nuclear-Test-Ban Treaty (CTBT), which is the treaty banning any nuclear-weapon-test explosion or any other nuclear explosion. The Treaty provides for a global verification regime, including a network of 337 facilities worldwide, a communications system, an international data centre and on-site inspections to monitor compliance.Organizational SettingThis position is located in the Systems Applications and Web Unit, Automatic Processing Systems Section, International Data Centre Division (IDC).Reporting LinesUnder the supervision of Chief, Automatic Processing Systems Section, to:Duties and Responsibilities

• Provide support to the LINUX/UNIX and other systems of the Secretariat including installation, configuration, deployment and support to mass storage systems, servers and workstations (including hardware and software), application of patches, management of file systems, system monitoring;
• Diagnose and troubleshoot operating system, storage, and LDAP servers;
• Ensure that systems incidents and requests are addressed fully, and taking responsibility for dealing with tickets as per procedures to ensure agreed time limits are met and properly logged and quality standards achieved;
• Assist with replacement and rollout projects within sections such as hardware and software migration, monitoring of licenses in use by end users as well as various ad hoc projects;
• Prioritise and undertake own workload with minimal supervision to maintain and improve the efficiency of LINUX/UNIX support service delivery to end users;
• Perform other duties as assigned.

Education

• Completed secondary education and training in a field related to network systems and/or computer technical support.

Work Experience and Qualifications

• At least five (5) years of relevant working experience with Enterprise Linux systems, clustering and virtualization technologies (e.g. VMware, Oracle, RedHat), and backup/disaster recovery solutions;
• Proven working experience as a Linux/Unix Support Technician, IT Help Desk Technician, Cloud Services Administrator or a similar role.
• Knowledge of web components such as Apache, Tomcat, LDAP servers is essential;
• Good knowledge of service desk procedures and processes, specifically incident/problem and service management is essential;
• Strong customer/user orientation and ability to communicate easily and well with both technical and non-technical staff at all levels in a multicultural environment, with respect and sensitivity for diversity;
• Ability to work effectively in small teams;
• Excellent problem-solving and communication skills.

Languages

• Excellent written and oral communication skills in English are essential;
• Knowledge of other official CTBTO languages (Arabic, Chinese, French, Russian, and Spanish) is desirable.

Competencies

• Professionalism – Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations;
• Communication – Speaks and writes clearly and effectively; listens to others, correctly interprets messages from other and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to match the audience; demonstrates openness in sharing information and keeping people informed;
• Planning and organizing – Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary;
• Team work – Works collaboratively with colleagues to achieve organisational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; builds consensus for task purpose and direction with team members; supports and acts in accordance with final group decisions, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings;
• Accountability – Takes ownership of all responsibilities and honors commitments; delivers outputs for which one has responsibility within prescribed time, cost and quality standards; operates in compliance with organizational regulations and rules; supports subordinates, provides oversight and takes responsibility for delegated assignments; takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable;
• Creativity – Actively seeks to improve programmes or services; offers new and different options to solve problems or meet client needs; promotes and persuades others to consider new ideas; takes calculated risks on new and unusual ideas; thinks “outside the box”; takes an interest in new ideas and new ways of doing things; is not bound by current thinking or traditional approaches;
• Client orientation – Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive relationships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress and setbacks in projects; meets timeline for delivery of products or services to clients;
• Commitment to continuous learning – Keeps abreast of new developments in own occupation/profession; actively seeks to develop oneself professionally and personally; contributes to the learning of colleagues and subordinates; shows willingness to learn from others; seeks feedback to learn and improve;
• Technological Awareness – Keeps abreast of available technology; understands applicability and limitations of technology to the work of the office; actively seeks to apply technology to appropriate tasks, shows willingness to learn new technology.

RemunerationCTBTO offers an attractive compensation and benefits package in accordance with the policies of the International Civil Service Commission. For more information on UN salaries, allowances and benefits, see link: ). The salary offered may be subject to deductions to the United Nations Joint Staff Pension Fund and/or Health Insurance Scheme.Additional Information

• This position is for local recruitment only. Only candidates holding a valid residence and work permit in Austria will be considered eligible.
• All applications must be submitted through the CTBTO e-Recruitment system before the deadline stated in the vacancy announcement.
• Incomplete applications and submission of employment history in formats other than the

will not be considered. * The CTBTO Preparatory Commission retains the discretion not to make any appointment to this vacancy; to make an appointment at a lower grade in particular if the candidate has less than the qualifications required; to make an appointment with a modified job description, or to offer a contract term for a shorter duration than indicated in the vacancy announcement.

• Please note that the CTBTO will only consider academic credentials or degrees obtained from an educational institution recognized in the IAU/UNESCO list.
• The CTBTO reserves the right to undertake correspondence only with shortlisted candidates.
• Candidates under serious consideration for selection will be subject to a reference-checking process.

Expected salary

Location

Wien

Job date

Thu, 03 Oct 2024 01:37:34 GMT

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