Learner Experience Coordinator

Job title:

Learner Experience Coordinator

Company

Just IT Recruitment

Job description

At The B2W Group, we are committed to transforming careers and businesses through high-quality training, apprenticeships, and professional development. As part of our group, Just IT and BePro work together to deliver a complete training solution, supporting individuals and organisations across the UK.With over 20 years of experience, Just IT is a multi-award-winning national provider, specialising in IT and Digital apprenticeships, recruitment, and training. Since joining The B2W Group in 2022, we have expanded our reach, now supporting over 12,000 learners per year. Our mission is to drive long-term career development, bridge the digital skills gap, and create lasting social impact by putting people at the heart of everything we do.Just IT’s brand is reflected in our 91% employer satisfaction rating, a 4.8 Trustpilot score, and national awards such as FE Week Digital Apprenticeship Provider of the Year and CompTIA Apprenticeship Partner of the Year.BePro delivers professional qualifications and apprenticeships across the UK. Renowned for high achievement rates, specialist expertise, and an innovative approach to learning, BePro shares our commitment to accessible, high-quality training that supports career progression and strengthens businesses.Together, Just IT and BePro provide a 360-degree training solution, equipping learners with the skills they need to thrive and empowering businesses to build future-ready workforces.Position OverviewWe are recruiting for a talented individual to join us to work full time in our Learner Experience team supporting the onboarding and induction of all apprentices for the first 12 weeks of their learner journey. We are looking for an individual who can provide an effective and innovative customer centric experience to our apprentices.ResponsibilitiesIn common with all staff:

• To support the JIT’s mission, vision, values, and strategic objectives
• To implement JIT’s Equality and Diversity policies
• To take responsibility for one’s own professional development and participate in relevant internal and external activities
• To implement the JIT’s health and safety policies and practices
• To contribute to JIT’s commitment to continuous improvement as identified in JITs quality assurance systems
• To be committed to JITs safeguarding procedures and high priority to be given to the safeguarding of learners

Role Responsibilities:

• To ensure that learners are fully enrolled on to their apprenticeship pathways effectively and efficiently adhering to the administration process and in line with enrolment targets
• Be confident to fluently host and lead on learner and employer induction process, issuing all relevant correspondence quickly, accurately, and efficiently
• Provide training to learners on how to use education systems such as OneFile, BKSB, learner management systems, Off the job training inputting
• To be the first point of contact for learner queries, answering or signposting as appropriate and to work collaboratively with the wider business to ensure efficiency and a smooth learner journey
• To work with the scheduling team to ensure all workshop delivery and functional skills workshops are scheduled and dates communicated to both the learner and employer and track the Retention
• Be an efficient and supportive admin function that drives learner progress from the learners start date and highlight and Learners at risk or providing cause for concern
• To produce learner statistics and reports on a regular basis for analysis to management teams demonstrating the relevant information in line with set KPIS
• To ensure that learner records are accurate and maintained and always comply with relevant legislation and internal compliance and quality requirements
• Be able to provide handover information to businesses coaches to ensure smooth continuation of the learner’s journey
• Conduct regular reviews
• Be confident with Ofsted and ESFA requirements
• Carry out any other tasks required by the company that are not specified above

Candidate RequirementsEssential Skills:

• Excellent oral and written communication skills with the ability to communicate effectively at all levels
• Excellent organisational and time management skills
• Ability to prioritise, making sound and timely decisions using own initiative to meet tight deadlines
• Ability to deliver interactive and engaging induction training to groups of apprentices
• Ability to apply attention to detail
• Ability to work effectively as part of a team
• Excellent IT skills including Microsoft Excel, Word, PowerPoint, and Databases
• High degree of commitment and professionalism
• Proactiveness
• Knowledge of the Apprenticeship sector

Desirable Skills:

• Educated at degree level or equivalent

General Skills

• Approachable, positive and fair attitude
• A team player with an adaptable approach to work
• Ability to work under pressure and conflicting demands
• Solutions orientated
• Commercially astute
• Seeking to improve own ability
• Continued drive and determination

Equal OpportunitiesJust IT is an equal opportunities employer and is committed to recruiting, appointing, and employing staff in accordance with all relevant legislation and best practice (Equalities Act 2010). Job vacancies are advertised online to ensure they are accessible to all members of the community. The recruitment and selection process is applied fairly and consistently to everyone applying for positions within Just IT.Any feedback on our approach to hiring is always welcome, please feel free to email our Chief Information Officer atThis job description describes (but does not limit) the main duties and responsibilities expected to be undertaken by the employee. This is subject to change and variation by Just IT as is necessary to respond to the needs of the business.All roles at Just IT are subject to DBS Checks as part of our safer recruitment process and ongoing commitment to safeguarding all staff and learners in the business.Salary: £25k- £28kReference: JW326Apply now

Expected salary

£28000 per year

Location

United Kingdom

Job date

Sat, 01 Mar 2025 04:02:28 GMT

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