Key Account Director

Job title:

Key Account Director

Company

ISS Facility Services

Job description

ISSKey Account DirectorContract: BankingLocation: Milton Keynes, MK9 1UPHours of work: 40Contract Type: PermanentWe are seeking a highly motivated Key Account Director to lead a major account with a presence across the United Kingdom.This is a high-profile opportunity with excellent growth potential across different service lines.While the role presents challenges, it will be an exciting and rewarding opportunity for a dynamic leader who thrives in a fast-paced, strategic environment.Job DescriptionAs Key Account Director, you will be responsible for both the tactical and strategic development of the account, ensuring an outstanding workplace experience in line with ISS initiatives.You will oversee resource management, key stakeholder relationships (internal and external), compliance, risk management, and the overall communication and relationship strategy.A strong commercial mindset and business acumen are essential to align customer needs with ISS business objectives.This is a key strategic account for ISS, requiring a leader who can excel under pressure and engage confidently with executive stakeholders.If you are a driven, commercially astute professional looking for a high-impact role with a strong profile and a competitive package, this is the challenge for you.Key Responsibilities

• Overall responsibility for operational, commercial, and safety performance of a major Key Account (£44m revenue) across the UK
• Achievement of internal KPIs, including organic growth, CUCB profit %, cash conversion %, cNPS, and accident frequency rates
• Lead, motivate, and direct teams and front-line placemakers
• Foster a strong safety culture with adherence to risk assessment, training, and accident reporting processes
• Maintain and strengthen customer relationships to ensure contract retention and successful negotiations for extensions
• Oversee commercial and financial performance of the account
• Recruit, develop, and establish succession plans for a high-performing management team
• Enhance key account management processes and maintain ADP plans for risks and opportunities
• Identify sales opportunities within existing accounts through growth and cross-selling
• Act as an “Account Champion” to support bid teams in new growth opportunities
• Develop internal networks within ISS to foster collaboration and support strategic goals

Professional and Personal Competencies/Qualifications

• Experience running a national key account of similar value (£44m), covering Hard and Soft services across multiple sites
• Ability to command respect, hold a room, and demonstrate strong presence
• If from an integrator background, must have proven people management experience
• Strong relationship management skills with the ability to navigate a cost-driven, tough client
• Not an “alpha” type—must be adaptable, emotionally intelligent, and strategic in approach
• Skilled in dealing with issues in a non-direct, diplomatic manner
• High level of self-awareness and ability to manage complex stakeholder relationships
• Agile and astute, able to manoeuvre within challenging commercial environments
• Comfortable working with and leveraging data to drive performance and efficiency
• Willing to travel and engage with front-line placemakers

The CompanyISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlaceISS is proud to be a diverse and inclusive employer.ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational backgroundOur passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.If you have any further queries regarding this role, please contact the Resourcing Team by emailingPlease click on the following link for more information on this role:If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link:

Expected salary

Location

Bedfordshire

Job date

Fri, 14 Feb 2025 08:09:29 GMT

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