Investigator Services Assistant in Singapore, Singapore

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Thermo Fisher Scientific Inc., a world-class leader in the field of Information Technology, is seeking an individual with a strong work ethic and ambition to join our team as an Investigator Services Assistant. In this role, you will have the opportunity to work with a team of experienced professionals and contribute to our mission of enabling our customers to make the world healthier, cleaner, and safer.

Responsibilities:

• Act as the main point of contact for Japanese-speaking sites and monitors through email or phone

• Monitor, track, and effectively manage the resolution of all complaints, discrepancies, and concerns. Collaborate with management or the relevant department for timely resolutions.

• Provide guidance on pre-analytical aspects of the study to ensure smooth flow of data to and from the site

• Triage calls and direct them to the appropriate individual or department for resolution

• Resolve queries to ensure efficient and timely sample analysis by the laboratory

• Notify sites and necessary contacts of all relevant critical values or study-specific requirements

• Monitor and notify the relevant departments or individuals about any site issues for resolution.

• Evaluate requests for additional tests and facilitate necessary actions

• Coordinate and resolve issues with samples and requisition forms for seamless data management

• Amend patient information in the site database as required

• Attend study meetings to discuss risk assessment and business concerns

Job Requirements:

• Prior experience as a Japanese Bilingual is preferred and Japanese language proficiency is necessary.

• Candidate must pass the Japanese Language proficiency test

• Bachelor’s degree in a related field or equivalent experience

• Strong communication and problem-solving skills

• Diligent with a keen eye for achieving flawless results

• Ability to work collaboratively in a team environment

• Proven ability to successfully implement projects

Join our ambitious and innovative team at Thermo Fisher Scientific and contribute to our mission of making the world a better place. Apply today!

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.