IC3 – Senior Software Engineer I – Getting help team

Job title:

IC3 – Senior Software Engineer I – Getting help team

Company

Wise

Job description

Company DescriptionWise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their life easier and save them money.As part of our team, you will be helping us create an entirely new network for the world’s money. For everyone, everywhere.More about .Job DescriptionAbout the role:At Wise, we’re on a mission to make financial services faster, simpler, and more accessible for everyone. The Getting Help team plays a critical role in this mission by empowering customers to solve their problems quickly and efficiently.We’ve built the infrastructure for FAQs, self-service pages, and, most recently, launched a chat platform as a primary support channel. We’re enabling smarter customer interactions, automating solutions, and helping other teams deliver better support experiences through it. In 2025, we’re doubling down on making chat the go-to channel for our customers, and we need your expertise to take it to the next level 🚀.How we work:We’re a cross-functional team of backend, frontend, iOS, and Android engineers, working hand-in-hand with a Product Manager, Analyst, and Designer. Together, we deliver seamless, impactful solutions across all Wise platforms. Collaboration is at the heart of what we do-we value ownership, knowledge sharing, and a commitment to building stable, scalable systems while embracing fast-paced learning and iteration.What will you be working on?As a Senior Engineer, you’ll take the lead on solving complex technical problems, driving the implementation of solutions, and mentoring team members along the way. We’re looking for someone who thrives in a fast-paced, collaborative environment, enjoys taking ownership of projects, and is passionate about delivering exceptional customer experiences. The current focus is on enhancing the chat platform, which serves as a primary support channel for customers. The engineer will lead technical projects, mentor team members, and drive the implementation of innovative solutions.QualificationsWhat do you need?

• Strong technical skills, particularly in backend development with Java or other JVM-based languages.
• Experience with Spring framework, databases, and distributed systems.
• Ability to understand and decompose complex features into deliverables.
• Strong collaboration and communication skills.
• A product-first mindset, with the ability to prioritise customer needs.
• Curiosity and a passion for continuous learning and improvement..
• The ability to design technical solutions that balance latency, throughput, and scalability.
• A passion for learning new technologies, tools, and patterns to solve problems effectively.

Product Mindset

• A customer-first approach-you prioritise work that solves real customer pain points and use data to drive decisions.
• The ability to take ownership of complex problems, propose solutions, and drive projects end-to-end to deliver measurable impact.
• A knack for identifying opportunities to deliver value faster and providing constructive feedback on product and design decisions.

Collaboration & Leadership

• Strong communication skills-you can break down complex technical concepts for non-technical audiences and collaborate effectively across teams.
• A proactive mindset-you take initiative to improve our codebase, architecture, and processes.
• A passion for mentoring and knowledge sharing-you enjoy helping junior engineers grow and fostering a culture of learning within the team.

Additional InformationWhat do we offer:Starting salary: £85,000 – £105,000 + RSU’sInterested? Find out more:Wise Engineering –If you’re excited about solving complex problems, driving technical excellence, and working in a team that values ownership and collaboration, we’d love to hear from you. Let’s build something amazing together!For everyone, everywhere. We’re people building money without borders – without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.We’re proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.If you want to find out more about what it’s like to work at Wise visit .Keep up to date with life at Wise by following us on and .

Expected salary

£85000 – 105000 per year

Location

London

Job date

Thu, 26 Jun 2025 07:51:58 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (jobsjobs.org) you saw this job posting.