Housing Officer

Job title:

Housing Officer

Company

Plymouth Community Homes

Job description

About the roleAre you ready to make a real positive impact in your community? We’re looking for a dedicated Housing Officer to support and deliver an excellent estate management service.As a Housing Officer, you will be the main point of contact for our tenants. Your role will involve providing frontline customer service, responding to tenancy inquiries, supporting community standards, and addressing tenancy breaches. Working collaboratively with a range of teams and external partners, you will help create safe, welcoming and thriving neighbourhoods whilst building strong relationships.Our ideal candidate for this role is someone who:

• Has demonstrable experience of working in the social housing sector, committed to providing a good quality of life for our tenants.
• Has a positive, “can do” attitude and demonstrable experience of working in a balanced, fair-minded, clear way with a diverse customer base
• Can prioritise and persist diligently with a varied caseload, ensuring tasks are completed in a timely manner

About Plymouth Community HomesWe are the city’s largest social housing association, with over 16,000 properties providing homes for more than 35,000 people, and we’re aiming to grow, to provide more people with high-quality, affordable homes to rent and buy.With a great workforce and a focus on people, we deliver good quality, well-managed and well-maintained homes.What we can offer you:

• Flexible working opportunities including flexi-time and hybrid working
• Excellent pension scheme with a high level of employer contributions
• Free, fully equipped onsite gym and changing facilities.
• The opportunity to carry out volunteer work for 3 days a year through our Make a Difference scheme
• Annual leave of 25 days (rising to 30 days) plus Bank Holidays and holiday trading option
• Free Employee Assistance programme, including free counselling
• Free annual flu vaccination
• Cycle to Work scheme
• The opportunity to work in a beautiful and vibrant part of the Southwest
• We support digital working with modern devices/smart phones
• It’s fun to work here- we have dress down Fridays, company quizzes, and lots of charity events throughout the year
• Our modern and spacious offices are right on a bus route, and just three miles from the city centre
• We get a daily visit from a local food van, and within walking distance to local Crownhill shops, Warrens, M&S Foodhall, Co-op, Starbucks and Tim Hortons

To Apply:If you are interested in this fantastic opportunity please select apply and complete our form, making reference to the person specification to demonstrate how you consider that your knowledge, skills and experience meet the requirements of the job.For an informal discussion about this role, please contact Clare Turner, Senior Housing Officer, on 01752 388271.This post is not suitable for job share.Shortlisting Date: 14th April 2025Interview Date: 23rd April 2025If you are an apprentice, please ensure that you make the Learning & Development team aware that you intend to apply for this position.We are a committed Equal Opportunities employer. We welcome applications from suitably talented people from any community and background.

Expected salary

Location

Plymouth

Job date

Sun, 30 Mar 2025 05:13:35 GMT

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