Head Concierge

Job title:

Head Concierge

Company

W Hotels

Job description

W Edinburgh is hiring a Head Concierge to join the team! We invite you to play an integral part in bringing to life this award-winning hotel, situated in the heart of Edinburgh.Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.ABOUT THE BRANDIgnite Curiosity, Expand Worlds. W Hotels are a place to experience life. We’re here to open doors and open minds. With us, there’s always more. We dare to deliver a different kind of luxury. One that revels in bold ideas and indulges in the unexpected. We believe luxury is the freedom to be yourself and explore desires: whatever, whenever.ABOUT THE ROLEThe Head Concierge at W Edinburgh will be the go-to person for our guests, handling any requests they might have in order to make their stay in Edinburgh memorable. You will have all of the local knowledge needed to make restaurant recommendations, offer personalised itineraries, plan transport and suggest visits to the city’s and Scotland’s hidden gems. You will also be responsible for managing our Lobby Ambassador and Door teams.We are looking for someone who is well-connected, organised and understands luxury service.As Head Concierge, key aspects of your role include (but are not limited to):

• Establish relationships with local attractions, restaurants and other businesses to enhance guests’ experiences.
• Provide recommendations and arranges services for guests as requested (e.g., car rental, airline and train tickets, office services, beauty and barber services, repairs, shopping).
• Maintain awareness of cultural differences in order to meet guests’ specific needs and requirements.
• Maintain knowledge of rooms and their locations, services and facilities of the hotel.
• Ensure repeat and VIP guests are receiving appropriate service and ensures their requests are carried out.
• Establish an effective database to be used by all team members for restaurant and local attractions.
• Maintain knowledge of daily house-count, arrivals/departures, VIPs, scheduled in-house group names, background, activites, locations and times as well as special requests/arrangements.
• Provide a warm welcome and anticipation of guest needs throughout their stay.
• Act as a key member of the Welcome Office leadership team, providing support and guidance to all talent within the wider team.
• Recruit and retain the best talent on the market.
• Design and implement the department’s policies, standards and procedures.
• Develop teamwork throughout your team and across departments.
• Manage all aspects of the team, including payroll, training, recruitment, performance and discipline.
• Be a W brand ambassador, ensuring the brand’s voice is present in your interactions with guests and talent.

Our ideal Head Concierge is someone who has:

• A passion for interacting with others, with excellent networking skills
• Natural leadership skills
• Strong organization and multi-tasking skills
• Sophisticated communication skills
• The ability to stay calm under pressure
• Previous experience working in five star, luxury hotels
• A love for keeping up-to-date with the latest happenings in Edinburgh
• A positive mindset
• A genuine passion for working in hospitality

In return for your hard work, we give you:

• World class training and development, including leadership development
• Unlimited career opportunities (internationally and locally)
• Bonus plan
• Enhanced holiday entitlement – starting at 31 days (including bank holidays) and increasing with length of service
• Company pension scheme
• Private medical insurance
• Wellness and mental health programmes
• Discounted accommodation, food and beverage in over 9,000 hotels all over the world!
• Discounts for your friends and family

ABOUT THE PROPERTYW Edinburgh brings bold architecture and a vibrant lifestyle offering to the Scottish capital. Behind a façade featuring a winding steel ribbon – reflecting the city’s festival spirit – this 12-storey structure is the centerpiece of Edinburgh St James Quarter, incorporating retail, leisure and entertainment facilities along with residential apartments.This W hotel helps redefine the city’s hospitality landscape. Accordingly, it fuses the brand’s signature amenities with modern design and W Happenings, highlighting what’s new in design, fashion, music and culture.Built in 2023, this new W hotel accommodates guests across 244 stylish guestrooms, including 45 suites. While staying here, guests benefit from the brand’s signature Whatever / Whenever service philosophy.A real highlight of this property is its rooftop bar and outdoor terrace, pairing exciting cocktails and cuisine with 360-degree views over the historic city. Among the other noteworthy amenities are the W Lounge, a restaurant collaboration with SUSHISAMBA, a FIT workout facility and an AWAY spa, with special functions hosted in 2,450 sq ft of modern event space.If this sounds like the perfect role for you, then apply to be our Head Concierge today!At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

Expected salary

Location

Edinburgh

Job date

Fri, 20 Jun 2025 22:03:15 GMT

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