Director, Account Management in Singapore, Singapore

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Director, Account Management

JOB PURPOSE:

a. This position offers the opportunity to manage all aspects of the Mastercard relationship, being the key account manager for both a regional and local Issuing customer(s).

b. The position requires a self-motivated, commercially pragmatic, business developer with strong relationship management and influencing skills to partner with customer & Mastercard cross functional teams to create and implement impactful payments programs that maximize segment penetration & drive Mastercard and bank revenues.

c. The ideal candidate will be one with strong execution focus, possess solid payments industry experience, preferably gained in Business Development /Product management on the Issuer side with the ability to work across multiple disciplines and functions. The candidate must also be very comfortable dealing with technology.

d. Only applicants with a sound knowledge of retail electronic Payments/ Cards from an Issuing / Acquiring/ Network perspective will be considered.

RESPONSIBILITIES:

• Develop, maintain and execute annual account plans and objectives.

• Maintain primary responsibility for managing the relationship and profitability of target customer banks.

• Develop strong working relationships with key influencers at customer banks and with Mastercard support teams.

• Identify, develop and implement opportunities and strategies to contribute to overall effectiveness and business results such as Mastercard branded volume growth and net income.

• Manage contractual commitments and obligations resulting from long-term partnership commitments.

• Coordinate and manage cross-functional team participation in support of customer objectives.

• Maintain existing and develop new business building relationships to support Mastercard and customer growth plans.

• Support market strategy and plans to increase share, volume and customer loyalty with research and opportunity assessments and/or viability study of creative programs and new concepts.

• Identify new and/or unique revenue opportunities and develop business case for internal approval.

EDUCATION, EXPERIENCE & SKILLS REQUIRED:

• Individual should be solutions-oriented and results-driven, equipped with thought leadership skills and a history of successful customer-focused strategic sales

• Knowledge of principles of effective account management, Customer Relationship Management and achieving within a team environment is required.

• Understanding of the Mastercard organization and its products and services with demonstrated business acumen within the payments business; Familiarity with Mastercard customers, policies and processes a plus.

• Self driven, organized and pro-active; Strong project management, multi-tasking, analytical/problem solving and planning skills.

• Strong interpersonal relationship, communication/presentation and negotiation skills; coupled with a strong network of business contacts in the card and payments industry.

• Over 10 years of progressive business, technology/operations and sales experience with a good understanding of payment technology; preferably with significant experience in Business Development/ Account/product management, is required.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.