Direct Sales Manager

Job title:

Direct Sales Manager

Company

DPD

Job description

Company Description

• Contract Type: Permanent 37.5 Hours Per Week
• Salary: circa £44,300
• Location: Smethwick B66 1BY
• Days of Work: Monday to Friday
• Hours of Work: 9am – 5pm

DPD UK is a member of Geopost who are a market leader in parcel delivery and e-commerce solutions, providing a broad range of delivery and innovative services for customers worldwide. DPD UK has a turnover of nearly £2 billion and our aim is to be the most sustainable delivery company in the UK. At DPD UK we also aim to deliver the best service, use the best technology and recruit and retain the best people in the industry.DPD is a Valuable 500 company and a Disability Confident Employer.Job DescriptionOur National Telesales and Direct Sales Manager is looking for an accomplished manager who is able to lead, coach, motivate and inspire their team to achieve business targets and goals and deliver amazing service everyday.Key Tasks/Areas of Responsibility

• First line of escalation for the direct sales team
• Implement and co-ordinate new starter inductions and probation sign-off
• Assist with the recruitment of direct sales executives
• Identify training requirements and arrange the necessary coaching and support
• Champion all new products and services and ensure the team have sufficient training
• Review and sign-off new account requests
• Review and manage performance for each individual and take the necessary action
• Ensure the individual’s are achieving the required KPI’s
• Responsible for the one-one monthly reviews of the Direct Sales team
• Monitor and police Salesforce to ensure accuracy and compliance including contribution reports
• Monitor the handover process and ensure compliance
• Report on lead campaign feedback i.e. lost / down traders Direct Sales Manager
• Responsible for holding disciplinary hearings and dealing with any HR issues including absence management
• Resolve any payroll issues and submit payroll before cut-off
• Review and authorise credit requests

QualificationsAbout YouAs the successful candidate your career history will evidence demonstrable experience in working within a similar environment. You will have experience in supervising or managing a team, with the ability to engage, motivate and lead others.Due to the nature of our business the ability to thrive in a busy and fast paced environment would be preferred.Your strong organisational skills and high attention to detail be fully utilised in this role. Alongside these you will need to have;

• The ability to effectively handle challenging conversations and complaints/escalations.
• Experience of managing people through HR processes.
• Ability to analyse data, identify errors and rectify any issues
• Demonstrate the core values of DPD – Passion, Respect, Honesty, Flexibility, Caring and Accountability.

Additional InformationAbout our Benefits:As well as a competitive salary plus performance related commission we recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…

• Holiday trading
• Enhanced maternity and paternity package
• Free life assurance of 4 x salary on joining the pension scheme
• Health Kiosks visiting every location
• Vitality at Work
• Free On Site Parking
• Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
• Milestone Days off to celebrate with your family and friends
• For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses

Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.If you identify with our aims and values and can help us deliver our customers’ promises, then this is the job for you! Apply today

Expected salary

£44300 per year

Location

Smethwick, West Midlands

Job date

Sun, 15 Dec 2024 06:01:55 GMT

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