Deputy Service Manager – Urgent and Emergency Care

Job title:

Deputy Service Manager – Urgent and Emergency Care

Company

NHS

Job description

Urgent and Emergency Care Division are looking to recruit a enthusiastic, confident Deputy Service Manager who is passionate about improving services for our patients. Our ideal candidate will understand and aligned themselves to our Trust values, will be a team player who has the ambition to see the team succeed in our goals and is confident in seeking out ways in which we can improve and working with our teams to implement improvements.Our Operations team work closely together and support one another in our achievements, as well as working in partnership with our wider UEC teams. As a Division we are proud to support individuals in achieving not only their team goals but also their personal ambition.If you enjoy working in an ever evolving, fast paced Division and you are a dynamic, organised individual who would be interested in assisting us to deliver our future vision for Urgent and Emergency care then we look forward to receiving your application.Main duties of the jobThe post holder will be responsible for supporting the Urgent and Emergency Care Leadership team with operational management and the efficient delivery of services within Urgent and Emergency Care at Peterborough City Hospital and Hinchingbrooke Hospital.The role is cross site between Hinchingbrooke and Peterborough Hospital. The main base will be Peterborough City Hospital but travel across sites will be expected.The post holder will support planning and coordination, including same day emergency care pathways, emergency department performance, and assist with delivering improvement plans within Urgent and Emergency Care at both sites. Where required, the post holder will initiate and implement recovery actions for performance, working closely with the Urgent Care management team and Divisional Business Development Team to provide analysis of performance and activity planning.The post holder will lead the development and management of working practices within the admin and performance functions to ensure the delivery of an efficient and responsive service, encompassing new initiatives, policies and procedural changes and processes.About usWe are committed to promoting diversity and inclusion in our workforce and encourage applications from people of all backgrounds, with a special focus on welcoming individuals from disabled, Black, Asian, and Minority Ethnic (BAME) communities, as well as those from our local area.In line with our dedication to employee support, we offer a variety of benefits. For more information, please see the attached staff benefits leaflet.We strive to create a supportive and inclusive workplace where employees feel valued and empowered to excel in their roles. Join us and become part of a team dedicated to making a positive difference in our community.Date posted30 December 2024Pay schemeAgenda for changeBandBand 6Salary£37,338 to £44,962 a year per annumContractSecondmentWorking patternFull-timeReference number176-U-6864406Job locationsPeterborough City HospitalBretton GatePeterboroughPE3 9GZJob descriptionJob responsibilitiesPlease see attached job description and person specification for further information regarding this post. Job descriptionJob responsibilitiesPlease see attached job description and person specification for further information regarding this post.Person SpecificationQualifications and EducationEssential

• Educated to degree, working towards degree or equivalent experience.
• Leadership Qualification or equivalent experience
• Evidence of ongoing professional development

ExperienceEssential

• Experience of managing and developing staff and working practices for a team
• Experience of working with multi-disciplinary professionals
• Experience of change management
• Experience of providing reports to demonstrate performance standards, Quality assurance & Governance
• Supporting performance management and adapting to changing demands
• Working in a job requiring high standard of administrative skills, high levels of accuracy and work to tight deadlines

Desirable

• Knowledge of Urgent and Emergency Care Performance, Quality & Governance standards

SkillsEssential

• Excellent working knowledge of Microsoft Office (Excel, Word, Outlook)
• Advanced use of Excel
• Administrative skills, and attention to detail
• Able to initiate contact with, and relate well to all levels of staff
• Working on own initiative with minimal supervision
• Excellent verbal & written communication
• Able to develop effective relationships and motivate others to adapt to changing circumstances
• Able to produce and present a range of performance reports to internal and external services as required
• Able to analyse data and propose options for change
• Ability to work as an effective team player
• Ability to plan and prioritise work, manage time and organise workload effectively
• Commitment to high standards of work
• Ability to communicate, negotiate and influence people from a range of external organisations

KnowledgeEssential

• Knowledge and experience of working at NHS Trust
• Knowledge of patient pathways and associated standards
• Knowledge of IT systems and a willingness to be an expert in all IT systems related to the role

Desirable

• Knowledge of National Urgent and Emergency Care standards and performance indicators
• Knowledge of clinical audit processes and reporting

OtherEssential

• Ability to liaise with a variety of clinical and management staff throughout the Trust and within CCGs and external organisations
• Ability to work under pressure dealing with changing priorities
• Proactive and innovative – with a ‘can do’ attitude
• Confident, proactive team player
• Flexible, responsive to service needs on all sites

Person SpecificationQualifications and EducationEssential

• Educated to degree, working towards degree or equivalent experience.
• Leadership Qualification or equivalent experience
• Evidence of ongoing professional development

ExperienceEssential

• Experience of managing and developing staff and working practices for a team
• Experience of working with multi-disciplinary professionals
• Experience of change management
• Experience of providing reports to demonstrate performance standards, Quality assurance & Governance
• Supporting performance management and adapting to changing demands
• Working in a job requiring high standard of administrative skills, high levels of accuracy and work to tight deadlines

Desirable

• Knowledge of Urgent and Emergency Care Performance, Quality & Governance standards

SkillsEssential

• Excellent working knowledge of Microsoft Office (Excel, Word, Outlook)
• Advanced use of Excel
• Administrative skills, and attention to detail
• Able to initiate contact with, and relate well to all levels of staff
• Working on own initiative with minimal supervision
• Excellent verbal & written communication
• Able to develop effective relationships and motivate others to adapt to changing circumstances
• Able to produce and present a range of performance reports to internal and external services as required
• Able to analyse data and propose options for change
• Ability to work as an effective team player
• Ability to plan and prioritise work, manage time and organise workload effectively
• Commitment to high standards of work
• Ability to communicate, negotiate and influence people from a range of external organisations

KnowledgeEssential

• Knowledge and experience of working at NHS Trust
• Knowledge of patient pathways and associated standards
• Knowledge of IT systems and a willingness to be an expert in all IT systems related to the role

Desirable

• Knowledge of National Urgent and Emergency Care standards and performance indicators
• Knowledge of clinical audit processes and reporting

OtherEssential

• Ability to liaise with a variety of clinical and management staff throughout the Trust and within CCGs and external organisations
• Ability to work under pressure dealing with changing priorities
• Proactive and innovative – with a ‘can do’ attitude
• Confident, proactive team player
• Flexible, responsive to service needs on all sites

Expected salary

£37338 – 44962 per year

Location

Peterborough

Job date

Tue, 31 Dec 2024 23:12:04 GMT

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