Customer Services Representative/Training Administrator in Singapore

About This Role

About CAE

At CAE, we equip people in critical roles with the expertise and solutions to create a safer world. As a technology company, we digitalize the physical world, deploying software-based simulation training and critical operations support solutions. Above all else, we empower pilots, cabin crew, airlines, defence and security forces and healthcare practitioners to perform at their best every day and when the stakes are the highest. Around the globe, we’re everywhere customers need us to be with more than 13,000 employees in approximately 250 sites and training locations in over 40 countries. CAE represents more than 75 years of industry firsts—the highest-fidelity flight, mission and medical simulators and training programs powered by digital technologies. We embed sustainability in everything we do. Today and tomorrow, we’ll make sure our customers are ready for the moments that matter.

Training Administrator

The Training Administrator is responsible for the administrative tasks related to the delivery of training courses and the operations of the Training Department and the maintenance and management of all documents and Quality records for the entire training center and assures that it is easily identifiable and traceable.

Are you ready to:

• Preparation of training documentation/manuals as required.

• Maintenance and retention of training records

• Liaison with the Quality Manager on matters concerning the Quality Plan,

• Managing the exam question change process

• Liaison with the HOT concerning the validity and renewal of the instructor and examiner authorizations.

• Liaison with the trainees on any training matters.

• Manage the TDMS and LMS of the ATO.

• Planning and coordinating of Instructor assessments and organizing standardization meetings in collaboration with the HOT.

• Liaison with the Deputy HOTs Instructors to prepare and publish the respective training plan for the training staff.

• Administrative matters related to the Training Department

• Coordinate all activities related to the Document Control procedures, Quality records, personnel training records, technical documents, drawings and commercial correspondence.

• Undertake control of electronic and hard copy documentation

• Manage the Document Control Shared Folder to ensure currency and availability to all employees.

• Management and maintenance of Electronic Document Control System

• Provide a central document control help desk function.

• Input document data into the Master Document Control list ensuring that the information is accurate and up to date.

• Use Unique numbering system to assign document numbers.

• Generate the various document control report as required.

• Ensure that controlled copies of latest approved documents and drawings are given to the appropriate staff as applicable.

• Be responsible for the maintenance and review of document management process.

• Maintain the documents in the Training Record Room under safe custody without any damage or deterioration with easy traceability and retrievable.

• Timely distribution of latest revision level documentation to all appropriate users and ensure that obsolete documentation removed from distribution.

• Maintain the files and control logs as required by the project.

• Assist in the internal and external audits of the Document Control System.

• Monitor trainee progress/grade slips and advise the HOT and or Deputies if management attention is required.

Our ideal candidate:

• Diploma in Business Administration or equivalent / Degree preferred.

• 2-3 years of work experience.

• Knowledge in Training scheduling.

• Collaborate with Global team and flexible with working hours.

• Ability to work and converse efficiently across all levels.

• Able to work under pressure and meet deadlines.

• Good problem solving and team working skills.

• A broad range of skills in office administration, operations, and clerical work.

• Proven ability to handle difficult situations.

CAE offers:

• an environment where your initiatives will be recognized and valued.

• the opportunity to work on a variety of projects on a multidisciplinary team.

• attractive employee benefits.

Come share your passion with us!

#LI-SA2

• Position Type

Regular

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Opportunity Employer

CAE is an equal-opportunity employer committed to diversity, equity, and inclusion. As “One CAE,” we take affirmative action to ensure equal opportunity for all applicants regardless of race, nationality, colour, religion, sex, gender identity and expression, sexual orientation, disability, neurodiversity, Veteran status, age, or other legally protected characteristics.

If you don’t see yourself fully reflected in every job requirement listed in the job posting, we still encourage you to reach out and apply. At CAE, everyone is welcome to contribute to our success. If reasonable accommodation is needed to participate in the job application or interview process, please get in touch with us at rh-hr@cae.com .