Customer Service Specialist

Job title:

Customer Service Specialist

Company

Coventry Building Society

Job description

Our Leicester branch are looking for a Customer Service Specialist to join their team!The role involves helping people by having lots of different conversations with our diverse range of customers, supporting them through our range of products and resolving any queries they may have. Building relationships with them and understanding what services suit their needs will be important. Being a team player is really important as well as being a role model to the team.The role also includes taking responsibility by finding resolutions, and sometimes dealing with more sensitive or challenging situations. It’s also important to keep up to date with our policies and procedures so that knowledge can be shared with others. Supporting all our customers in different ways by taking telephone calls when required and dealing with administration enquiries are also parts of the role.Benefits include:

• 25 days holiday plus Bank Holidays
• Ability to buy and sell holiday allowance
• Personal pension
• Annual discretionary Success Share scheme
• Maternity, paternity and shared parental leave
• Extensive wellbeing support
• ‘My Lifestyle’ retail discounts

Find out more about the fantastic benefits of joining Coventry Building SocietyAbout youFor this role you’ll already be in a customer service focused role with good experience of helping others. You’ll like talking to lots of different people and be accurate and keen to learn, so you’re able to deal with our customer’s enquiries.To be successful in this role its essential you have:

• Current experience interacting directly with customers and providing great service on a daily basis
• Excellent communication skills with the confidence to talk to lots of different people
• Experience of handling challenging and / or complex customers’ enquiries in a careful and sensitive way.
• Good team work skills and experience of supporting others

Desirable experience will include:

• Experience of working in a retail banking environment
• Coaching and / or leading other team members

About usWe’re one of the largest building societies in the UK and we share a mutual goal across our branches and our offices to improve the lives of others.We’re officially recognised as a ‘Great Place to Work’ and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing.At the beginning of the year, The Co-operative Bank officially became part of our Group. Together, we have shared values and an ethical approach towards our members, customers, and colleagues.We’re serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you’ll build more than just a career with us.All together, better.Flexibility and why it mattersWe understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.Proud to be a Disability Confident Committed EmployerWe’re proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.If you would like to opt in to the scheme please contact our recruitment team when you apply viaLocationLeicesterCheck out our latest rolesNeed help?

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Coventry Building Society is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (firm reference number 150892 www.fca.org.uk). Coventry Building Society. Principal Office: Coventry House, Harry Weston Road, Binley, Coventry, West Midlands CV3 2TQ.

Expected salary

£26460 – 27594 per year

Location

Leicester

Job date

Thu, 22 May 2025 07:49:14 GMT

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