Customer Service Advisor (Nights)

Job title:

Customer Service Advisor (Nights)

Company

Flagship Housing

Job description

Are you passionate about delivering outstanding customer service? Do you thrive in a dynamic and supportive environment? If so, we want you to join our team at Gasway!We a have great opportunity for someone to join the team, as an evening Customer Service Advisor.Location: Burnet Road, NorwichWorking Hours: Monday- Friday 4on, 4off shifts with 11 hr workday with 1 hr unpaid lunch breakKey Responsibilities:

• Provide excellent service to customers calling our Contact Centre, resolving queries at the first point of contact.
• Answer calls politely, quickly, and efficiently, adhering to call answering targets and GDPR procedures.
• Accurately log details of all calls for new and existing jobs, ensuring appropriate action is taken or escalated.

What We’re Looking For:

• Proven experience in a phone-based customer service role.
• Proficiency in Microsoft Office packages, particularly Excel, Word, and Outlook.
• NVQ in Customer Service and educated to GCSE level (desirable).
• Excellent verbal and written communication skills.
• Outstanding customer service skills, including empathy, understanding, and problem-solving.
• Ability to think laterally and work independently when required.

Please see the attached for full details of your day-to-day duties and responsibilities.
Applications may be reviewed, and candidates invited to interview ahead of the close date.

Expected salary

Location

Norwich

Job date

Thu, 17 Jul 2025 07:51:25 GMT

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