Flagship Housing
Job title:
Customer Service Advisor (Nights)
Company
Flagship Housing
Job description
Are you passionate about delivering outstanding customer service? Do you thrive in a dynamic and supportive environment? If so, we want you to join our team at Gasway!We a have great opportunity for someone to join the team, as an evening Customer Service Advisor.Location: Burnet Road, NorwichWorking Hours: Monday- Friday 4on, 4off shifts with 11 hr workday with 1 hr unpaid lunch breakKey Responsibilities:
- Provide excellent service to customers calling our Contact Centre, resolving queries at the first point of contact.
- Answer calls politely, quickly, and efficiently, adhering to call answering targets and GDPR procedures.
- Accurately log details of all calls for new and existing jobs, ensuring appropriate action is taken or escalated.
What We’re Looking For:
- Proven experience in a phone-based customer service role.
- Proficiency in Microsoft Office packages, particularly Excel, Word, and Outlook.
- NVQ in Customer Service and educated to GCSE level (desirable).
- Excellent verbal and written communication skills.
- Outstanding customer service skills, including empathy, understanding, and problem-solving.
- Ability to think laterally and work independently when required.
Please see the attached for full details of your day-to-day duties and responsibilities.
Applications may be reviewed, and candidates invited to interview ahead of the close date.
Expected salary
Location
Norwich
Job date
Thu, 17 Jul 2025 07:51:25 GMT
To help us track our recruitment effort, please indicate in your email/cover letter where (jobsjobs.org) you saw this job posting.