Job title:
Customer Service Advisor
Company
Bailey Employment
Job description
Bailey Employment Services are currently recruiting for Lloyds Banking Group in Edinburgh.Do you have a curious attitude, and a passion for being part of a successful team? If so, we would love to hear from you!About this opportunity:
- This is an exciting opportunity for a dedicated individual to join the Homes Operations Mortgages New Business Team, where you’ll play an integral role in successfully enabling the operation to be a high performing team.
- Key activities include complex decision making through the interpretation and certification of a variety of documents, including employer’s references and income documentation to assess affordability. This role also involves a close working relationship with the Credit Decisioning / Underwriting team, providing support and information to ensure appropriate and informed lending decisions are made.
- The core purpose of the role is to support our customer journey of ‘Help me own a home’ and provide the highest level of service through a breadth of decision making across multiple brands.
- Monday to Friday, shifts between 8am and 6pm.
- Full training provided.
- £12.92p/h.
- This would be a temporary on-going assignment.
On a day-to-day basis tasks include:
- Liaising with a wide range of customers on products, brands, propositions, and systems, on an end-to-end case ownership basis.
- Using your judgement to make complex decisions based upon a number of demanding enquiries and information presented across multiple products, brands, systems and customer types.
- Collaboration with team members to manage and prioritise workload.
- Ensure all contact is professional.
- Building strong relationships with brokers whist having the ability to deliver key messages in relation to lending decisions across a wide portfolio of brands and channels.
- Deliver a positive quality customer experience in colleague and customer interactions.
- Apply intelligent judgement to support affordability requests and provide full context /recommendations to credit decisioning to assist business case and final customer outcome.
- Challenging and provide solutions, working with key collaborators to improve the customer experience.
- Identifying and raising ideas for continuous improvement to enhance the customer and colleague experience by adding new value to the end-to-end process.
- Demonstrates a sound understanding of and Role Models the behaviours expected in the Group’s Values in Action.
- Supports development of personal capabilities by pursuing existing formal and informal training opportunities.
What would make you successful in this role?
- We’re looking for an individual who can cut through complexity, adapt to new challenges, and successfully deliver against our SLA’s.
- You’ll be highly curious and enjoy exploring new subjects and pushing beyond the original question to unearth customer insights and identify improvements.
- Someone who can work at pace, and who is skilled in Customer Service.
- Have excellent verbal communication skills to be able to share ideas and proposals for improvement with your colleagues and Line Manager.
Ready for a career where you can have a positive impact as you learn, grow, and thrive?Apply today and find out more.
Expected salary
£12.92 per hour
Location
Edinburgh
Job date
Thu, 24 Oct 2024 22:46:55 GMT
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