Customer Communications Manager

Job title:

Customer Communications Manager

Company

South West Water

Job description

At South West Water we believe that the strongest businesses are built on solid, stable foundations – with a vision and a culture that gives them the freedom to change, improve and innovate.We’re proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area.And we have huge ambitions.Not only are we committed to reaching net-zero by 2030, but we’ve also partnered with Wildlife Trusts, National Parks and local partners to help ensure a better future for generations to come.So, if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, #JustAddWater.We currently have an opportunity for a Customer Communications Manager to join our team based in the South West. Joining us on a full-time permanent basis, you will receive a competitive salary of up to £38,000 per annum plus excellent benefits.You will be responsible for leading the customer communications strategy, ensuring timely, clear, and effective messaging across all customer touchpoints. \nWhat you’ll be doing:

• Develop and implement customer communication plans
• Manage crisis and incident communications
• Work with digital and service teams to improve customer experience
• Monitor and evaluate communication effectiveness

What we are looking for:

• Experience in customer communications and engagement
• Strong writing and editing skills
• Ability to manage multiple projects and stakeholders
• Knowledge of digital communication tools and platforms

What’s in it for you:

• We know that the support and commitment of our staff is key to our success so you will receive the opportunity for ongoing development and training for a long-term career with us.

In return, we offer an excellent range of benefits including:

• Generous holiday allowance plus bank holidays
• A discretionary Bonus
• Competitive Contributory Pension
• Share-save Scheme
• Various health benefits
• Wellbeing support programmes
• A range of Group Discounts
• Cycle to Work Scheme
• Financial support services
• And plenty more!

\nClosing Date: 22 August 2025Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.Our core values which are essential to our success are:Be Rock Solid – Build trust and be trusted. Be the one we all look to and can depend on.Be You – We want you to bring your best everyday. Be yourself and make your mark in your individual way.Be the Future – Embrace change. Drive Progress. Own the challenge.

Expected salary

£38000 per year

Location

South West England

Job date

Mon, 11 Aug 2025 05:19:58 GMT

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