Contact Centre Agent

Job title:

Contact Centre Agent

Company

Gap Personnel

Job description

Title: Contact Centre AgentSalary: £25,111.40Job Type: Temp to PermWorking hours: Monday – FridayWe are looking for a motivated and customer-focused Contact Center Agent to join our team. You will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and delivering top-notch service. If you’re a great communicator with a problem-solving mindset, this role is perfect for you!While proficiency in Swedish is preferred, it is not essential, as candidates should be able to communicate fluently in English at a high level.We are currently implementing a hybrid working model, which allows for two days in the office (Wednesdays are mandatory) and three days of remote work.Hours of work: 8am to 16.15pm Monday to Friday (With an additional requirement to work until 17.00pm apx once every seven days)Main Duties:

• Answer incoming calls and respond to emails.
• Handle customer inquiries through both phone and email.
• Provide customers with information regarding products and services.
• Input new customer information into the system.
• Follow up on customer calls when necessary.
• Coordinate with service technicians.
• Arrange courier collections using shipping systems.

About You:

• Proficient in relevant computer applications.
• Required language proficiency.
• Understanding of customer service principles and practices.
• Familiarity with call centre telephony.
• Some experience in a call centre or customer service environment.
• Strong data entry and typing skills.

How to Apply:
If you’re ready to be a part of a growing team and make a difference in customers’ lives, we’d love to hear from you! Please submit your resume.

Expected salary

£25111.4 per year

Location

Cardiff

Job date

Tue, 11 Feb 2025 23:54:17 GMT

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