Client Support Advisor

Job title:

Client Support Advisor

Company

Construction Testing Solutions

Job description

Construction Testing Solutions and our selected partners use cookies and similar technologies (together “cookies”) that are necessary to present this website, and to ensure you get the best experience of it. If you consent to it, we will also use cookies for analytics purposes.See our to read more about the cookies we set.You can withdraw and manage your consent at any time, by clicking “Manage cookies” at the bottom of each website page.common–cookies–alert#acceptAll”>Accept all cookies common–cookies–alert#disableAll”>Decline all non-necessary cookies common–cookies–alert#openPreferences”>Cookie preferences common–cookies–preferences#open” class=”bg-company-primary text-company-primary shadow-form inset-x-4 mb-4 rounded max-w-screen-sm p-4 overflow-auto max-h-[80vh] z-cookie-alert backdrop:bg-[rgba(0,0,0,0.6)] sm:p-10 sm:mb-auto fixed top-2″>Select which cookies you acceptOn this site, we always set cookies that are strictly necessary, meaning they are necessary for the site to function properly.If you consent to it, we will also set other types of cookies. You can provide or withdraw your consent to the different types of cookies using the toggles below. You can change or withdraw your consent at any time, by clicking the link “Manage Cookies”, which is always available at the bottom of the site.To learn more about what the different types of cookies do, how your data is used when they are set etc, see our .Strictly necessaryThese cookies are necessary to make the site work properly, and are always set when you visit the site. Vendors Teamtailorcommon–cookies–preferences#handleCategoryToggle”>AnalyticsThese cookies collect information to help us understand how the site is being used. Vendors Teamtailorcommon–cookies–preferences#handleAccept”>Accept these cookies common–cookies–preferences#handleDecline”>Decline all non-necessary cookiescommon–header–menu#toggle” data-common–header–menu-target=”button” > Career menuEmployee Candidate Homepagecommon–dropdown#toggle”>common–share#handleClick” data-provider=”Facebook”> Facebook common–share#handleClick” data-provider=”Twitter”> X common–share#handleClick” data-provider=”LinkedIn”> LinkedInChemical Laboratory · Leicester, LE1Client Support Advisorcareersite–jobs–form-overlay#showFormOverlay” data-careersite–jobs–form-overlay-target=”coverButton”> Apply for this jobblocks–cover–scroll#handleScrollDown” title=”Scroll to content”>With headquarters in Leicester and a nationwide network of laboratories and offices, offering a wide range of Construction Materials Testing, Surveying and Monitoring services, CTS (a Phenna Group Company) is the go-to partner of choice, supporting all sectors of the construction market including residential, commercial, rail, road, airports, tunnelling, mining and utilities as well as brownfield regenerationDue to expansion and increasing workload we are looking for a friendly and motivated Client Support Advisor to join our team, previous experience is not required as we will provide all of the training necessary for you to succeed and progress.The position is based in our Environmental Laboratories Division, working at our Leicester City centre laboratory.Client Support Advisor duties and responsibilities will include:

• Answering incoming calls from clients & suppliers
• Conduct outbound calls to clients providing various updates/information
• Manage client queries through to completion
• Liaise with the Technical and Operational Teams
• Arrange sample container deliveries and sample pick ups
• Draft and issue client reports
• Assist with end of month invoicing/accounts duties
• Perform administrative duties including digital conversion of paperwork (scanning)
• Ensure all reports/records are stored and retained appropriately
• Follow all procedural requirements set out by the ISO17025 QMS

Client Support Advisor Role Requirements:

• Very good oral, written and numeracy skills
• GCSE grade C or above in maths and science (or equivalent)
• Highly Computer literate (MS Office Applications)
• Previous work experience within a technical administrative role would be advantageous

Your Journey with CTSAt CTS we offer a career not just a job. In your first six months you will develop your skills in the role to become fully proficient in a wide range of tasks. On successfully passing your 6-month probationary period, you will automatically progress to Level 2.Once at Level two, your skills and knowledge will grow further and at this stage the accounts and invoicing side of the role will be fully introduced into your daily tasks. Within around 12 – 18 months your next step is Level 3 and from there you will continue to progress and grow adding new competencies to your now very impressive knowledge as well as your ability to support our clients.The speed at which you progress is ultimately down to you and how you apply yourself in the role.What We Offer

• Starting salary £25,396.80 (paid at £12.21 per hour)
• 40 hour working week
• Any overtime worked paid at 1.3 times basic rate of pay
• 25 days annual leave (plus bank holidays)
• Workwear provided
• Healthcare plan
• Contributory pension scheme
• Perkbox rewards platform
• Cycle to work scheme
• Tech pack purchasing scheme
• Personal development and training
• Enjoyable and fulfilling work environment

About Phenna Group:Headquartered in Nottingham, UK, Phenna Group’s aim is to invest in and partner with selected niche, independent Testing, Inspection, Certification and Compliance (TICC) companies that serve a variety of sectors, ensuring customers’ peace of mind by delivering first class assurance and consultancy services. With a diverse portfolio of companies across the Built Environment, Infrastructure, Niche Industrials, Food and Life Sciences and Compliance and Certifications, Phenna Group is dedicated to supporting customers in regulated sectors by delivering mission-critical services with a focus on quality and deliverability.Our ValuesThink CustomerOur customer is the focus of everything we do and through them we maximise our reputation and growth.Speed and AgilityOwn it. Be Bold. Take Action. Get it done.Be TransparentWe are open and honest and act with integrity at all times.Work TogetherWe work and collaborate as one team and look out for our fellow colleagues.Act ResponsiblyFearless in taking accountability, we give responsibility to other and treat everyone with courtesy dignity and respect.Be ProudWe celebrate our achievements, learn from our experiences, and take pride in all we do.Department Chemical Laboratory Locations Leicester, LE1Latest VacanciesLeicester, LE1Employee Benefits🏝️ Holiday Purchase SchemeAbility to purchase extra days holiday❤ Westfield HealthGiving you money back towards essential health costs such as optical and dental. Also giving access to a range of health and wellbeing services👀 Free Eye TestsGet a free eye examination and money towards single-vision glasses with Specsavers🚗 Car Maintenance SchemeIncludes MOT’s, service, repairs and tyre replacements.🚴‍♀️ Cycle2WorkSave up to 42% on new bikes and accessories from Halfords and pay in installments👫 Refer a FriendEarn rewards for referring a friend or family member to work for us👪 Enhanced Maternity and Paternity Leave PackagesExpectant parents can benefit from our Enhanced Maternity and Paternity leave💚 Mental Health First Aid supportWe have 40 trained Mental Health First Aiders across the Group, giving you support you need, when you need it🎉 PerkboxGet exclusive discounts, cashback and offersAbout Construction Testing SolutionsCTS and our range of independent UKAS accredited laboratories provide on-site testing and laboratory services to the construction, quarry products and civil engineering industries across the whole of the UK.Our purpose-built laboratories are fully equipped to test the mechanical, physical and chemical properties of soils, aggregates, concrete and bituminous materials as well as other construction materials and products.Our highly-trained technicians and engineers either visit sites and take representative samples for subsequent laboratory testing, or conduct in-situ field tests.careersite–jobs–form-overlay#showFormOverlay”>Apply for this job jobs–overlay#closeOverlay”>Chemical Laboratory · Leicester, LE1Client Support AdvisorLoading application formCareer site

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Expected salary

£12.21 per hour

Location

Leicester

Job date

Mon, 19 May 2025 02:48:37 GMT

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