APAC Manager, Software Renewals and Customer Success in Singapore

In this Role, Your Responsibilities Will Be:

• Strategic Leadership: Implement the renewals and customer success strategy for the Asia Pacific region, aligning with overall business goals and objectives.  

• Team Management: Lead a team of renewals specialists, fostering a culture of excellence, accountability, and continuous improvement. Provide mentoring, coaching and recognition to the revenue team to ensure business goals are achieved. 

• Customer Engagement: Build and maintain strong relationships with key clients, understand their needs and challenges, ensuring high levels of satisfaction and retention. 

• Performance Metrics: Establish critical metrics to measure the efficiency of renewal efforts, adjusting strategies as necessary.  

• Collaboration: Collaborate with cross-functional teams, such as partnership and re-sellers, sales, customer operations, and global services, to discover opportunities for upselling and cross-selling. 

• Market Insights: Stay abreast of industry trends, competitor activities, and customer feedback to provide renewal strategies and drive business growth.

• Reporting: Provide regular updates to senior leadership on renewals performance, challenges, and opportunities. Proactively monitor customer usage and elevate adoption progress or concerns with Account Manager. 

• Process Improvements: Drive change for system, process improvements and new initiatives for revenue. 

• Structural change: Evaluate, plan and execute an intentional transformation from an operational mindset into a sales and customer success oriented workflow.    

Who You Are:

You always keep the end in sight and put in extra effort to meet schedules. You are dedicated to constant improvement; and have a talent for recognizing and seizing opportunities for alignment and integration. You analyze multiple and diverse sources of information to define problems accurately before moving to solutions.

For This Role, You Will Need:

• A degree in Business Administration, Sales/Customer Success, or related field. Equivalent experience will also be considered.

• Experience in renewals, account management, or customer success, with at least 2 years in a leadership position.

• Proven ability to drive results through effective team management and strategic planning. 

• Strong analytical skills, with the ability to interpret data and make data-driven decisions. 

• Excellent communication and interpersonal skills, ability to build relationships at across the organization. 

• Proficiency in CRM tools and data analysis software.

Preferred Qualifications that Set You Apart:

• Candidates with an MBA are preferred.

• Experience in the technology or SaaS software industry. 

Our Offer To You:

By joining Emerson, you will be given the opportunity to make a difference through the work you do.

Emerson’s compensation and benefits programs are designed to be competitive within the industry and local labor markets . We also offer a comprehensive medical and insurance coverage to meet the needs of our employees.

We are committed to creating a global workplace that supports diversity, equity and embraces inclusion .

We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential . We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company.

We have established our Remote Work Policy for eligible roles to promote Work-Life Balance through a hybrid work set up where our team members can take advantage of working both from home and at the office.

Safety is paramount to us, and we are relentless in our pursuit to provide a Safe Working Environment across our global network and facilities.

Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent.

Our Commitment to Diversity, Equity & Inclusion

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.

This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values (https://www.emerson.com/en-us/perspectives/culture-and-values) and about Diversity, Equity & Inclusion at Emerson (https://www.emerson.com/en-us/careers/diversity-and-inclusion) .

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: [email protected] .

WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.

Accessibility Assistance or Accommodation

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: [email protected] .

ABOUT EMERSON

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!

No calls or agencies please.

Requisition ID : 24011335

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.