Account Manager

Job title:

Account Manager

Company

Kingsgate Recruitment

Job description

Salary: £28,000 to £30,000Our client is a rapidly expanding digital lead generation company who are seeking an Account Manager to join their growing team.The Account Manager is responsible for the overall success and growth of a portfolio of high-value client accounts. With full ownership of 5-10 accounts, they act as the strategic lead- overseeing campaign performance, maintaining client relationships, and driving team success. They coordinate a team of Sales Representatives to ensure meetings are booked to target and that clients receive exceptional serviceThe Role

• Manage a portfolio of 5-10 accounts
• Fully accountable for client performance and results (75% Retention)
• Assist the onboarding process for new clients including campaign setup and expectations alignment
• Fully responsible for managing and leading client renewals
• Including upsell conversations and retention strategy
• Own all client communications including: Leading weekly or bi-weekly catch-up calls with full confidence, clearly reporting campaign progress: successes and focus areas and blockers
• Handling tough conversations and managing client expectations with professionalism
• Pushing back appropriately when expectations do not align with campaign realities
• Collate & send daily end-of-day (EOD) dialling notes to clients
• Write and refine outreach scripts and messaging frameworks for campaigns
• Drive account success through strategy
• Data targeting and campaign insights
• Collaborate with and upskill Sales Reps assigned to each account
• Review performance metrics and proactively identify improvements
• Troubleshoot underperformance and adjust outbound strategies accordingly
• Maintain client satisfaction and retention through consistent delivery
• Proactively communicate with the Directors on client performance and satisfaction
• Ensure there are no surprises around poor results or unhappy clients

Please get in touch with the team on 02085497212 or submit your CV using the link below

Expected salary

£28000 – 30000 per year

Location

Manchester

Job date

Sun, 08 Jun 2025 07:46:35 GMT

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