Kingsgate Recruitment
Job title:
Account Manager
Company
Kingsgate Recruitment
Job description
Salary: £28,000 to £30,000Our client is a rapidly expanding digital lead generation company who are seeking an Account Manager to join their growing team.The Account Manager is responsible for the overall success and growth of a portfolio of high-value client accounts. With full ownership of 5-10 accounts, they act as the strategic lead- overseeing campaign performance, maintaining client relationships, and driving team success. They coordinate a team of Sales Representatives to ensure meetings are booked to target and that clients receive exceptional serviceThe Role
- Manage a portfolio of 5-10 accounts
- Fully accountable for client performance and results (75% Retention)
- Assist the onboarding process for new clients including campaign setup and expectations alignment
- Fully responsible for managing and leading client renewals
- Including upsell conversations and retention strategy
- Own all client communications including: Leading weekly or bi-weekly catch-up calls with full confidence, clearly reporting campaign progress: successes and focus areas and blockers
- Handling tough conversations and managing client expectations with professionalism
- Pushing back appropriately when expectations do not align with campaign realities
- Collate & send daily end-of-day (EOD) dialling notes to clients
- Write and refine outreach scripts and messaging frameworks for campaigns
- Drive account success through strategy
- Data targeting and campaign insights
- Collaborate with and upskill Sales Reps assigned to each account
- Review performance metrics and proactively identify improvements
- Troubleshoot underperformance and adjust outbound strategies accordingly
- Maintain client satisfaction and retention through consistent delivery
- Proactively communicate with the Directors on client performance and satisfaction
- Ensure there are no surprises around poor results or unhappy clients
Please get in touch with the team on 02085497212 or submit your CV using the link below
Expected salary
£28000 – 30000 per year
Location
Manchester
Job date
Sun, 08 Jun 2025 07:46:35 GMT
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