Senior End User Technology Engineer

Job title:

Senior End User Technology Engineer

Company

bet365

Job description

Who we are looking forA Senior End User Technology Engineer, who will use strong technical expertise to ensure delivery of innovative solutions, whilst leveraging leadership experience to drive a high-performance culture.Working within the deployment and endpoint management team, you will lead the design, configuration and management of desktop infrastructure, both on-premises and Cloud. You will play a key role in ensuring platforms and services remain operational, secure and compliant to support a 365 day a year Business.You will provide 3rd line maintenance and support for a global desktop infrastructure, keeping endpoints up-to-date and addressing vulnerabilities and security risks, whilst identifying future technology opportunities.As a leader with strong technical expertise, you will be capable of delivering complex work packages whilst providing regular updates. You will oversee escalated technical issues, ensuring prompt service restoration and ongoing team development.This role is eligible for inclusion in the Company’s hybrid working from home policy.Preferred skills and experienceExtensive experience with desktop infrastructure management across Windows, Mac and Linux platforms.Strong expertise in Group Policy Object (GPO) management and troubleshooting.In-depth knowledge of OS deployment methodologies, such as MDT, SCCM or Intune.Proficiency in troubleshooting and resolving complex 3rd line technical issues.Technical experience in supporting a MacOS and iOS estate (Jamf).Solid understanding of ITIL processes, particularly in incident, problem and change management.Familiarity with PowerShell or scripting for automation and reporting tasks.Excellent communication skills, capable of conveying technical information to non-technical stakeholders.Proactive in identifying, mitigating and resolving risks across desktop environments. Read more Read lessMain ResponsibilitiesTroubleshooting and resolving complex technical issues efficiently.Collaborating with cross-functional teams to enhance end user infrastructure management processes.Developing and maintaining internal knowledge documentation.Identifying opportunities for automation and process optimisation within the team.Monitoring team performance metrics and identifying areas for improvement.Ensuring adherence to Service Level Agreements (SLAs) and operational procedures.Conducting regular assessments of technical skills within the team.Supporting the implementation of new technologies and tools.Contributing to a culture of continuous improvement and learning within the team. Read more Read lessWant to become part of the team?The benefits of working with usBonus SchemesRecognition for your performance and hard work.Company PensionPreparing you for later life with a top pension.Employee Discount ProgrammeAn exclusive programme with opportunities to save money with hundreds of retailers.Eye CareIn a digital world, we help take care of your vision.Employee Assistance ProgrammeSupporting the wellbeing of you and your family.Income ProtectionYour income is protected, just in case.Life AssurancePeace of mind for your family in any eventuality.Life Events and Long ServiceTo celebrate your big occasions, dedication and hard work.Stoke-on-TrentWe were founded here in 2000 out of a portacabin, and now we are one of the largest private employers in the area.Our location

• Historically, the area found its fortune creating world renowned pottery.
• We benefit from great transport links due to our central location.
• The bet365 Stadium is home to Stoke City football club.
• Alton Towers, World of Wedgwood and the Trentham Monkey Forest are just some of the nearby attractions.

What we get up toOur Stoke office is home to our industry leading technology provider, Hillside (Technology) Ltd, and also support services roles to our gambling operations. The opportunities are endless, with roles in Technology, Marketing and Customer Support departments all under one roof.Many of our teams operate 24 hours a day, so it is a hub of activity at all times.Some location benefitsOn-Site RestaurantTea and Coffee ServiceGreat Commuter LinksCompany Leisure Facility

Expected salary

Location

Stoke-on-Trent

Job date

Sat, 29 Mar 2025 04:48:38 GMT

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