bet365
Job title:
Business Systems Application Engineer
Company
bet365
Job description
Who we are looking forA Business Systems Applications Engineer, who will provide technical support for our vast and varied portfolio of applications, whilst playing an integral part in our adoption of Cloud technologies.Business Systems Solutions is a technology function focused on delivering systems and solutions to the Business. The business systems applications team utilises various technologies to provide custom built solutions or implement third party products and services to support processes to drive effectiveness, efficiency, scalability, and sustainability.You will play a key role in supporting these tools and their users, performing root cause analysis, and troubleshooting through to resolution. Integral to adopting a plethora of new technologies, systems, and solutions, which is key to success of the Company’s growth.You will work collaboratively with business users, internal teams, and external vendors to provide the best possible solution to the business.This role is eligible for inclusion in the Company’s hybrid working from home policy.Preferred skills and experienceExperience with SaaS solutions and working with vendors and Cloud based technologies.Excellent problem-solving skills in order to diagnose, evaluate and resolve complex problem situations.Experience of implementing, supporting, and upgrading business systems and applications, whilst having an understanding of their architecture.Ability to manage conflicting priorities, work independently, multitask, and meet tight deadlines within a fast-paced environment.Stakeholder management with the ability to collaborate with people from different disciplines.Self-motivation with the ability to use initiative and prioritise proactively.Experienced in providing first class support for a range of new technologies, systems, and solutions. Read more Read lessMain ResponsibilitiesActing as the first point of contact for our internal teams with business systems related issues, assisting with the support, maintenance, and deployment of these systems.Being an SME for a given toolset recommending features and functions to the internal team and Business.Taking responsibility for a wide range of tools and applications including on premise, SaaS, and cloud-based solutions.Managing, investigating, and solving individual cases to ensure satisfactory outcomes for our customers.Liaising with other departments to ensure timely resolution of cases and ensuring that our customers and stakeholders are kept informed of progress.Managing third party suppliers to SLAs and forming excellent working relationships to leverage the best service.Providing an on-call capability as part of a rota, to support key applications out of hours.Overseeing testing and deployment of software or application patches and upgrades to ensure compliance, security and support levels are maintained.Ensuring availability of our systems through monitoring and reporting for both on premise and cloud hosted solutions.Working collaboratively with business users, internal teams, and external vendors to provide the best possible solution to the Business. Read more Read lessWant to become part of the team?The benefits of working with usBonus SchemesRecognition for your performance and hard work.Company PensionPreparing you for later life with a top pension.Employee Assistance ProgrammeSupporting the wellbeing of you and your family.Employee Discount ProgrammeAn exclusive programme with opportunities to save money with hundreds of retailers.Eye CareIn a digital world, we help take care of your vision.Income ProtectionYour income is protected, just in case.Life AssurancePeace of mind for your family in any eventuality.Life Events and Long ServiceTo celebrate your big occasions, dedication and hard work.Stoke-on-TrentWe were founded here in 2000 out of a portacabin, and now we are one of the largest private employers in the area.Our location
- Historically, the area found its fortune creating world renowned pottery.
- We benefit from great transport links due to our central location.
- The bet365 Stadium is home to Stoke City football club.
- Alton Towers, World of Wedgwood and the Trentham Monkey Forest are just some of the nearby attractions.
What we get up toOur Stoke office is home to our industry leading technology provider, Hillside (Technology) Ltd, and also support services roles to our gambling operations. The opportunities are endless, with roles in Technology, Marketing and Customer Support departments all under one roof.Many of our teams operate 24 hours a day, so it is a hub of activity at all times.Some location benefitsOn-Site RestaurantTea and Coffee ServiceGreat Commuter LinksCompany Leisure Facility
Expected salary
Location
Stoke-on-Trent
Job date
Sun, 22 Dec 2024 03:18:23 GMT
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