Sea Logistics Customer Care Specialist in Singapore, Singapore

You will be joining our Customer Care Team to add your leadership expertise + skills to the delivery of Customer Excellence.

Your Role

You will be responsible supporting customers by providing helpful information + responding to complaints,
ensuring customer satisfaction with our products, services + features.

Your Responsibilities

You will do this by working with a variety of internal + external stakeholders while focusing on the following key

objectives:

• To drive customer engagement, satisfaction, retention + reactivation in close cooperation with field sales +operational care centres (OCC).

• To establish + strengthen operational relation to customer contact(s) through daily interactions, regular carevisits + pro-actively advising + consulting to ensure customer satisfaction.

• To qualify customer inquiries + provide quotations within the given price band, in line with the guidingleeway in decision-making, then following up to ensure quotations are accepted + closed.

• To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customerrequirements into the KN systems alongside the (initial) customer order.

• To qualify + enter customer orders into the operational execution process.

• To collaborate with finance to adjust credit limits based on daily business development + coordinatemeasures in case of challenges.

• To create, review + refine customer reports.

• To ensure delivery against all financial targets + strategic objectives.

Your Skills and Experiences

Who we are looking for

• Your strong focus on customer + stakeholder relationships along with your strong time management will be key to your success.

• You have been selected for this role because of your knowledge across our operations + because you possess the key attributes we are looking for in a Customer Care Specialist.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am – 5:00pm EST; Monday through Friday or via e-mail at: [email protected] with the nature of your request. We will answer your inquiry within 24 hours.