Business Operations Analyst in Singapore, Singapore

Critical Tasks and Expected Contributions/Results:

• Support delivery and maintenance of analytic reports and dashboards (daily/weekly/monthly/quarterly).

• Collaborate with operations and commercial teams to help understand operations performance through drill down analysis and monthly/quarterly information packs

• Streamline and improve existing reporting processes.

Key Challenges/Anticipated Changes in Environment:

• Be able to juggle priorities and work under pressure to meet tight deadlines.

• Strong sense of ownership and willingness to move forward despite ambiguity.

• Ability to effectively problem-solve and collaborate with others to resolve issues.

Developmental Value of Position:

• Use quantitative analytical techniques to identify trends and patterns in the data.

• Communicate analytic outcomes and business opportunities through reports, dashboards, and interactive user-centric platforms.

• Identify business needs, recommending relevant solutions, and working with stakeholders to elicit requirements.

Experience/Knowledge, Education and Other Requirements:

• Completed studies in Business Management/Economics/Business Systems/Marketing or similar

• 1-3 years’ experience in a complex, fast-paced, quantitative environment with a high bar for attention to detail and quality of work

• Experience with Microsoft Software Suite – esp. Excel and PowerPoint

• Experience with data analytics (either through studies or work experience)

• Creating pivot tables & charts

• Strong desire to learn these kinds of skills

• Experience running simple queries in a database SQL or R/Python projects etc will be an advantage

• Interest in business process improvement topics

• Experience working within an operations team (even via part time/student job) will be an advantage

• Previous experience with healthcare, health insurance, and healthcare systems will be an advantage

Personal Competencies Required:

• Fast learner, ability to be take initiative and work unsupervised

• Accuracy and attention to detail

• Strong sense of ownership

• Time management, planning and delivery of analysis – can work to deadline and plan own workload

• Ability to learn new software and systems

• When analysing raw data, capability to understand and interpret data in a business context and develop “insights story” to support decision making

• Creative thinking, curiosity, and visual design skills

• Ability to think through implications/applications of analysis will be an advantage

About The Cigna Group

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.